DESTINI STREET
JACKSON,MS
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Hampton Inn Suites
JACKSON, MS
04.2024 - 02.2025
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Replaced dirty linens with clean items according to established standards of quality control.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
COOK/Cashier
Salad Station
Flowood, Mississippi
06.2023 - 03.2024
- Received and stored food and supplies.
- Distributed food to service staff for prompt delivery to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Breakfast Attendant
Homewood Suite by Hilton Hotels
Jackson, MS
07.2023 - 08.2023
- Greeted guests upon arrival and provided menus for breakfast selections.
- Ensured all condiments were adequately stocked at each table.
- Set up buffet area according to restaurant standards.
- Replenished food items on the buffet line in a timely manner.
Customer Service Representative
CONDUENT
Madison, Mississippi
11.2019 - 03.2021
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
Key Holder
Dollar General Store
Jackson, Mississippi
05.2018 - 08.2019
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Customer Service Representative
Family Dollar
Jackson, MS
12.2017 - 03.2018
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted customers with locating merchandise within the store..
- Resolved customer complaints in a professional manner.
Cashier Team Lead
Whataburger
Jackson, Mississippi
02.2015 - 07.2017
- Processed refunds and exchanges in compliance with company policy
- Performed administrative duties including inventory management and supply ordering.
- Coordinated with wait staff to ensure timely meal delivery to customers.
- Inspected kitchens for sanitary conditions prior to each shift.
- Operated grills, fryers, and broilers to meet quality cooking standards.
Education
Associate of Arts - CULINARY ARTS
Hinds Community College
Jackson, MS05-2024
Skills
- Safety compliance
- Room sanitation
- Linen management
- Laundry operations
- Food safety
- Time management
- Problem solving
- Restocking supplies
- Customer service
- Guest relations
- Call handling
- Sales support
- Order processing
- Communication skills
- Data entry
- Customer support
- Appointment scheduling
- Call center operations
- Leadership skills
- Team building
- Professionalism
- Teamwork
- Goal setting
- Food service
- POS systems
- Work ethic
- Conflict resolution
- Buffet experience
- Bartending
- Cooking
Affiliations
- COOKING
- COMMUNITY SERVICE HELPER
- DANCING/EXERCISING
- DOING HAIR
Accomplishments
- HONORS DEANS LIST
- MOST OUTGOING STUDENT (HINDS COMMUNTIY COLEGE) 2024
Certification
- TECHNICAL/CAREER FOR CULINARY ARTS
- SERVE SAFE CERTIFICATION
- FOOD HANDLER
Languages
English
Professional
Timeline
Housekeeping Room Attendant
Hampton Inn Suites
04.2024 - 02.2025
Breakfast Attendant
Homewood Suite by Hilton Hotels
07.2023 - 08.2023
COOK/Cashier
Salad Station
06.2023 - 03.2024
Customer Service Representative
CONDUENT
11.2019 - 03.2021
Key Holder
Dollar General Store
05.2018 - 08.2019
Customer Service Representative
Family Dollar
12.2017 - 03.2018
Cashier Team Lead
Whataburger
02.2015 - 07.2017
Associate of Arts - CULINARY ARTS
Hinds Community College
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