MIGUEL A. BONILLA
New York
Summary
Dynamic Operations Coordinator with a proven track record in high-volume sales environments. Excels in data management, client relations, and streamlining processes using Salesforce CRM. Demonstrates exceptional organizational skills, attention to detail, and ability to juggle multiple priorities. Known for driving operational excellence through professionalism, initiative, and unwavering commitment to fostering positive client experiences. Skilled in Microsoft Office Suite and adept at ensuring compliance with legal standards while supporting team goals.
Overview
6
6
years of professional experience
Work History
Operations Coordinator, Sales Delivery
Cogent Communications
01.2024 - Current
- Streamlined order processing workflow, reducing turnaround time by 30% and improving customer satisfaction rates
- Managed and optimized Salesforce CRM database, ensuring accurate and up-to-date customer information for sales and delivery teams
- Processed and tracked multiple payment methods, including credit cards, wire transfers, and electronic funds transfers, with 100% accuracy
- Generated and distributed detailed reports on sales performance, customer trends, and operational metrics to support data-driven decision-making
- Coordinated cross-functional teams to resolve complex customer issues, maintaining a 98% first-contact resolution rate
- Implemented a new invoicing system, reducing billing errors by 25% and improving cash flow
- Developed and maintained standard operating procedures for order processing, resulting in consistent service delivery across the team
- Assisted in the onboarding and training of new team members, creating comprehensive training materials and documentation
- Collaborated with finance department to reconcile daily transactions and ensure accurate revenue reporting
- Managed vendor relationships and assisted in contract negotiations, resulting in cost savings of 15% on office supplies and services
Senior Business Account Manager
Verizon Business Group
02.2020 - 01.2024
- Conducted comprehensive business development, sales, and account management strategy meetings for corporate clients in the telecommunications hardware and software sector
- Leveraged advanced Salesforce automation tools for meticulous tracking and reporting, ensuring precise forecasting of new, current, and pending opportunities
- Demonstrated exceptional time management, prioritization, and organizational skills while upholding the highest standards of ethical conduct in both remote and hybrid work environments
- Organized strategic quarterly business review meetings with new and existing customers, adeptly identifying, and capitalizing on emerging business prospects
- Applied proactive prospecting techniques, including cold-calling, foot blitz and diverse outreach methods, to secure new business logos meetings
- Promoted to Senior Account Manager in January 2023
- Led team of 32 account managers regionally in new logo attainment of 325% to goal in 2022
- Presidents cabinet winner 2022, 182% to goal
- Winner circle award 2021, 126% to goal
Retail Store Manager
Men's Wearhouse
01.2019 - 02.2020
- Inspired, coached, and empowered a team of wardrobe consultants, strategically steering outstanding sales performance and cultivating a customer-centric culture
- Exceeded daily, weekly, and monthly goals through targeted guidance and vigilant progress monitoring, showcasing a talent for driving sales to new heights
- Elevated customer satisfaction and boosted the net promoter score by consistently delivering superior service, ensuring an exceptional experience for both rental and retail customers
- Showcased exceptional leadership, achieving the top position in the region for total sales, rental volume, and custom suit sales in 2019, demonstrating a proven ability to meet and exceed sales goals
- Led the Chelsea, NYC location to attain the 6th highest rentals and sales revenue, totaling $12.2 million, with a 30% year-over-year growth
Market Sales Manager
MarketSource
11.2018 - 06.2019
- Championed sales growth of LG flagship devices through the implementation of compelling incentives within Verizon, AT&T, Sprint, and T-Mobile stores
- Cultivated influential relationships and drove brand awareness by leveraging persuasive communication skills and engaging mobile carrier store teams
- Conducted comprehensive training sessions for management and retail sales representatives, equipping them with in-depth knowledge of LG flagship devices and their key features and benefits
- Ensured meticulous adherence to carrier requirements, maintaining impeccable display standards and planogram compliance
- Achieved outstanding sales results, leading the first quarter of 2019 in total flagship devices sold in New York City
- Achieved 2nd place out of 8 regions for LG flagship sales within the target territory
- Invited to continue and lead the big box retail program upon completion of the employment contract
Education
High School Diploma - undefined
Washington Irving High School
06.2006
Skills
- B2B Direct Sales
- Cold-calling
- Customer Experience
- Account Management
- Retail Management
- 30-60-90 funnel forecasting
- SalesForce / CRM
- Office365
- Sales Negotiation
- Operational Management
- Cross-functional team leadership
- Operational efficiency
- Project management
- Workflow design
- Organizational development
- Analysis and reporting
- Customer relationships
- Cash management
- Inventory and shrink management
Accomplishments
- Promoted to Senior Account Manager at Verizon Business in 2023 & Presidents cabinet winner 2022.
- I continued to nurture my established account relationships and took on significant responsibilities for my team. Acting as manager during my managing partner's absences, I was also invited to join senior leadership calls to forecast team goals and performance.
- In 2022, I was honored to be among the top 1% of President's Cabinet winners, earning a prestigious trip to Rome, Italy. The experience was made even more special as I was able to bring my wife as my guest.
Passions
- Providing for my family
- Marathon training & Fitness
- Driving Results & Organizational Excellence
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator, Sales Delivery
Cogent Communications
01.2024 - Current
Senior Business Account Manager
Verizon Business Group
02.2020 - 01.2024
Retail Store Manager
Men's Wearhouse
01.2019 - 02.2020
Market Sales Manager
MarketSource
11.2018 - 06.2019
High School Diploma - undefined
Washington Irving High School
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