Miguel Aguilar
Alpharetta,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during working experience . Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Manager
McDonald's
3650 Pechtree Parkway
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Shift Leader
McDonald's
10975 State Bridge Rd, Alpharetta, GA 30022
07.2021 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
UECA Ricardo Greenidge (Caracas-Venezuela)
F3RG+M3X, Caracas 1020, Distrito Capital,Venezuela07.2021
Skills
- Conflict Resolution Techniques
- Document Management
- Waste Reduction
- Safety Awareness
- Hiring and Training
- Verbal and Written Communication
- Cash Handling Expertise
- Staff Management
- Team Leadership
- Customer Relationship Management
- Team Member Motivation
- Staff Discipline
- Equipment Modification
- Store Opening and Closing
- Money Transfers
- Cash Register Operations
- New Employee Orientation
- Goals and Performance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
McDonald's
02.2023 - Current
Shift Leader
McDonald's
07.2021 - 03.2022
High School Diploma -
UECA Ricardo Greenidge (Caracas-Venezuela)