Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Aguilar

Alpharetta,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during working experience . Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with management abilities and results-driven approach.

Overview

2
2
years of professional experience

Work History

Manager

McDonald's
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Shift Leader

McDonald's
07.2021 - 03.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

High School Diploma -

UECA Ricardo Greenidge (Caracas-Venezuela)
F3RG+M3X, Caracas 1020, Distrito Capital,Venezuela
07.2021

Skills

  • Conflict Resolution Techniques
  • Document Management
  • Waste Reduction
  • Safety Awareness
  • Hiring and Training
  • Verbal and Written Communication
  • Cash Handling Expertise
  • Staff Management
  • Team Leadership
  • Customer Relationship Management
  • Team Member Motivation
  • Staff Discipline
  • Equipment Modification
  • Store Opening and Closing
  • Money Transfers
  • Cash Register Operations
  • New Employee Orientation
  • Goals and Performance

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Manager

McDonald's
02.2023 - Current

Shift Leader

McDonald's
07.2021 - 03.2022

High School Diploma -

UECA Ricardo Greenidge (Caracas-Venezuela)

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Miguel Aguilar