Miguel Aguilar
Los Angeles,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining check-in processes at Beverly West, leveraging exceptional customer service and time management skills. Expert in handling high-volume inquiries and improving operational efficiency. Following up with requests of homeowners to ensure all requests were fulfilled to the best of my capabilities. Familiar with tools such as Building Link, Zingle, Alice, and Riseio.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Beverly West
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate and confirm appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Schedule appointments accurately using reservation software, reducing conflicts or doublebookings.
- Complete data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Ten Thousand
01.2018 - 12.2021
- Greet all guests coming into the building with a warm welcome.
- Receive all deliveries (Food, Packages, etc.,) and direct them to their appropriate destination.
- Expedite all requests from homeowners such as creating fobs, reservations, and bell cart requests.
- Update all of the residents profiles with permanent guests and preferences to deliveries.
Customer Service Representative
Midway Car Rentals
01.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy to ensure the customer felt satisfied and would want to return.
- Assisted with final touches of vehicles such as wiping down the interior and doing a final walk through with customers before leaving.
Education
Associate of Arts -
El Camino College
Torrance, CAHigh School Diploma -
University High School
Santa Monica06.2015
Skills
Customer Service
Time Management
Telephone Etiquette
Scheduling
Verbal and written communication
Hospitality services
Work Prioritization
Timeline
Front Desk Receptionist
Beverly West
01.2022 - Current
Front Desk Receptionist
Ten Thousand
01.2018 - 12.2021
Customer Service Representative
Midway Car Rentals
01.2017 - 01.2019
Associate of Arts -
El Camino College
High School Diploma -
University High School