Miguel Alegria Jr
Whittier,CA
Summary
Developed strong interpersonal and communication skills in fast-paced, multilingual customer service environment. Demonstrated ability to navigate complex customer interactions and resolve issues effectively, fostering positive relationships. Seeking to transition into new field, bringing diverse skill set adaptable to various professional settings
Overview
10
10
years of professional experience
Work History
Optical Technician
Golden Optometric
07.2023 - 12.2024
- Welcoming patients, checking patients in to their appointments
- Pre-testing patients, using testing machine such as Autorefractor, NCT, Visual Field, and Lensometer, and VA testing
- Pull insurances, making sure patient information is correct
- Create new account for new patients, gathering information such as insurance cards and identification cards
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
Barber
Tradition Barbershop
07.2020 - 07.2023
- Welcoming clients and consulting with them on their desired hairstyles
- Cutting and trimming hair according to clients' instructions
- Styling hair using chemical solutions and styling tools
- Shaving, trimming and shaping clients' beards and mustaches
- Washing and conditioning clients' hair
- Providing hair treatments and coloring
- Ensuring that combs, scissors, razors, and other instruments are cleaned and sanitized after each use
- Supervising apprentices and trainees
- Providing face, scalp and neck massages
- Providing hairstyle suggestions to clients
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Housekeeping
Disneyland Resort Grand Californian Hotel and Spa
11.2017 - 07.2020
- Essential duties of the role typically include removing soiled bedclothes and remaking the bed with clean ones, vacuuming the room and hallways, mopping the floor, cleaning and sanitizing the bathroom and replacing toiletries and towels
- A houseman may also fold clothing, place personal items on dressers or desks and otherwise straighten the room so it looks clean, tidy and inviting
- A houseman may also restock the mini bar, replace clean ice buckets, restock coffee service and wipe down surfaces
- In an upscale setting, a houseman may serve as a butler, making arrangements for dining and excursions, laundering or dry-cleaning personal clothing and running errands
Bus Operator
Long Beach Transit
06.2015 - 11.2017
- Operated mass transit vehicles in strict accordance with time schedules and route assignments
- Transported passengers via fixed routes to their destination
- Provided safe, courteous, and efficient transportation to passengers ensuring policies and procedures are followed
- Ensured passengers were transported safely adhering to designated time schedules
- Deep knowledge and skill to adjust driving method to traffic, road, weather, and various terrain conditions
- Documented and prepared reports of driving hazards, vehicle accidents, malfunctions and passenger incidents/emergencies accurately and timely
- Assisted special needs passengers and equipment to ensure safe transport, Collected and account for passengers fair
Education
Certificate - Massage Therapist
Everest College
Los Angeles, CA08-2012
Certificate - Medical Assistant
United Education Institute
Huntington Park, CA09-2006
High School Diploma -
South Gate High School
South Gate, CA06-2004
Skills
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Optical Technician
Golden Optometric
07.2023 - 12.2024
Barber
Tradition Barbershop
07.2020 - 07.2023
Housekeeping
Disneyland Resort Grand Californian Hotel and Spa
11.2017 - 07.2020
Bus Operator
Long Beach Transit
06.2015 - 11.2017
Certificate - Massage Therapist
Everest College
Certificate - Medical Assistant
United Education Institute
High School Diploma -
South Gate High School
Similar Profiles
Jamaicah Grace AsuncionJamaicah Grace Asuncion
Medical Receptionist at Queensway Optometric CentreMedical Receptionist at Queensway Optometric Centre
Brianne SteeleBrianne Steele
Technician at DeKalb OptometricTechnician at DeKalb Optometric
Haley KumferHaley Kumfer
Optometric Technician at Optometric Management GroupOptometric Technician at Optometric Management Group