MIGUEL AMBRIZ SERNA

Monitored security, communications, and fire/life safety systems across designated regions.

Proactively observed all surveillance cameras and CCTV remote viewer programs.

Responded promptly to security and life safety system alarms.

Directed employees and security staff during emergencies via clear communication over phones and intercoms.

Escalated complaints and critical event information to pre-identified contacts without delay.

Documented routine and unusual events through shift reports, logs, and incident reports.

Notified Shift Supervisor or Account Manager of missing, damaged, or inoperative equipment immediately.

Controlled two-way communication systems for effective operational coordination.

• Initiated outbound calls to police agencies and emergency contacts during emergencies.
• Tracked changes in computer systems to maintain accurate records.
• Monitored numerous cameras on property to ensure safety and verify staff compliance.
• Composed timely emails to management and security personnel to relay critical information.
• Displayed strong telephone etiquette while effectively managing difficult calls.
• Identified caller locations and needs to dispatch appropriate assistance.
• Resolved customer complaints promptly, enhancing service delivery.
• Assisted in developing procedures for monitoring applications within command center.

• Enhanced employee performance through constructive feedback and targeted coaching.
• Coordinated employee assignments based on shift changes and availability.
• Delivered ongoing training tailored to staff needs and skill development.
• Reviewed completed work to ensure consistency and uphold quality standards.
• Established clear goals to foster collaboration among employees.
• Communicated effectively with security staff and addressed inquiries from employees and guests.
• Compiled reports on emergencies, incidents, network system malfunctions, and daily logs.
• Evaluated operational processes to align workflows with evolving business demands.