Miguel Aquino
Los Angeles,CA
Summary
I am a dedicated professional with extensive experience in operations planning and partnership building, eager to leverage my skills in community engagement and educational program management. My background in managing relationships with external stakeholders and organizing team training aligns with the goals of improving scholar outcomes and community integration. I am committed to fostering a collaborative environment that supports educational success and community development.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
In-N-Out Burger
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing, ensuring accuracy and timely updates to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Co-Director
America Scores Los Angeles
09.2014 - Current
- Managed relationships with external stakeholders, including vendors and partners, to ensure successful collaborations and resource mobilization.
- Facilitated weekly staff meetings to discuss progress towards objectives, enhancing team communication and programmatic management.
- Developed and implemented marketing strategies to promote the organization’s mission, aligning with community engagement goals.
- Organized training sessions for team members to enhance their skills, supporting educational program development and execution.
- Led program development, enhancing curriculum delivery for youth engagement and empowerment.
- Collaborated with community partners to expand outreach initiatives and increase participation rates.
Store Associate
In-N-Out Burger
12.2012 - 12.2025
- Assisted customers with product selection and inquiries, ensuring exceptional service standards.
- Trained new associates on operational procedures and customer service best practices.
- Collaborated with team members to maintain cleanliness and organization of the store environment.
Education
No Degree - Psychology
California State University - Northridge
18111 Nordhoff St Northridge, CA 9133005.2016
Skills
- Partnership Building, Activity Planning, Monitoring progress, Course design, Training delivery, Student retention, Team Management, Microsoft Office
- Fluent in Spanish and English
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team development
Accomplishments
- Water Buffalo Grant Recipient ($24,000)
- Laureus Supplemental Grant Recipient ($15,000)
- Farmer John Foundation Grant Recipient ($5,000)
- Loud and Live Grant Recipient ($10,000)
- LA Big 5K 2025 Fundraiser ($1,000)
- CONCACAF Partnership
- FIFA Club World Cup Partnership
- Los Angeles 2026 FIFA Wold Cup Community Champions
- Volkswagen US National Womens Soccer Partnership
- LAFC Partnership
- LA Galaxy Partnership
- Annual America Scores LA Corporate Cup Fundraiser ($150,000)
- 2017 Top-Rated Non-Profit from Great Non Profits
Languages
English
Professional Working
Spanish
Professional Working
Interests
- Volunteer Work
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Adventure Travel
- Music
- DJ'ing
- Marathon Running
- Playing Soccer
Timeline
Customer Service Representative
In-N-Out Burger
01.2025 - Current
Co-Director
America Scores Los Angeles
09.2014 - Current
Store Associate
In-N-Out Burger
12.2012 - 12.2025
No Degree - Psychology
California State University - Northridge
Skills and Accomplishments
- Recipient of McDonald’s Charity Award ($10,000)
- Best Summer Program 2014 (America Scores LA)
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