MIGUEL A. REYNOSO
SAN DIMAS,CA
Summary
I am a highly driven and motivated seasoned professional with over 21 years of experience in the General Motors (GM) Service department, demonstrating a strong track record in management and ownership of sales, and business development within automotive environments. Expertise in cost control and revenue growth, along with a proven ability to implement effective programs and processing strategies. Consistently achieved high customer retention rates, as reflected in outstanding customer service index scores. A valuable asset for organizations seeking to enhance operational profits, efficiency and customer retention through satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Director
Harbor Chevrolet/Hyundai, Hyundai Carson
01.2008 - 01.2015
- Managed quality of work, and established strong working relationships with advisors, service technicians and supporting staff, promoting loyalty and reducing employee turnover.
- Managed and oversaw three service/parts departments with over 120 employees including a dedicated service BDC team.
- Ensured the execution of customer care
- Managed day to day parts and service operations
- Drove changes necessary to improve operating efficiency
Service advisor/ drive manager
Anaheim Chevrolet
01.2001 - 01.2008
- Managed service drive
- Ensure high levels of customer index scores
- Maintained 2.5 + RO Average
- Ensured 92% effective labor rate
- Dispatch work and manage Technician work flow
Service Manager
Pep Boys Auto Parts & Service
01.1996 - 01.2001
- Oversee shop operations
- Promoted profitability and efficiency
- Managed employee payroll including hiring of staff
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Complaint resolution
- Calm and professional under pressure
- Product knowledge
Certification
- Certified Service Director, General Motors - 2015- Present
- Certified Platinum Expert Service Director, Hyundai HMA - 2015- Present
Languages
English
Spanish
Awards
Awarded 2019 General Motors, Dealer Certified Elite Winner
Awarded Winner of the 2020 General Motors Journeys Program
Chevrolet Mark of excellence winner
Awarded Hyundai Top CPS Sales Volume In the Western Region 2024
Timeline
Service Director
Harbor Chevrolet/Hyundai, Hyundai Carson
01.2008 - 01.2015
Service advisor/ drive manager
Anaheim Chevrolet
01.2001 - 01.2008
Service Manager
Pep Boys Auto Parts & Service
01.1996 - 01.2001
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