Miguel Arreola
Romeoville,IL
Summary
Dynamic Operations Manager with a proven track record at Unis, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and team leadership, bilingual in Spanish, and proficient in Microsoft Office. Demonstrated success in performance improvement and client relationship management, significantly impacting revenue growth and operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager
Unis
01.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Site Manager
Impact Logistics
04.2018 - 01.2020
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections, safety orientations, and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers. Made sure all positions were fully staffed for all three warehouses.
- Resolved issues between employees and customers using company policies, and completed terminations.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks
- Completed payroll on a weekly basis via Excel spreadsheets.
- Certified all employees in all types of equipment. For example: EPJ, forklift, reach, slip sheet.
Cooler Manager
World Class Distribution
09.2014 - 04.2018
- Streamlined receiving processes, ensuring prompt unloading and accurate documentation of incoming shipments. Replenish the product, put away, and case picking.
- Led weekly team meetings to discuss goals, progress reports, resolutions of any issues that arose during daily operations.
- Provided ongoing training to staff members, enhancing their skills and knowledge for improved performance.
- Implemented a system for tracking employee overtime hours which reduced labor costs and enhanced the work-life balance for team members.
- Maintained a clean and organized cooler environment, adhering to strict safety and hygiene standards.
- Investigated inventory discrepancies promptly and implemented corrective measures to prevent future errors.
- Enhanced team productivity by implementing efficient work schedules and delegating tasks appropriately.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Education
High School Diploma -
Lockport High School
Lockport, IL05.2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Computer literate in Microsoft office: Word, Excel, powerPoint and Outlook
- Bilingual in Spanish
- Decision-making
- Performance monitoring
- Client relationships
Timeline
Operations Manager
Unis
01.2020 - Current
Site Manager
Impact Logistics
04.2018 - 01.2020
Cooler Manager
World Class Distribution
09.2014 - 04.2018
High School Diploma -
Lockport High School
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