Miguel A. Salas
McAllen,TX
Summary
Dynamic risk management professional with a proven track record at CND Insurance, excelling in claims coordination and policy compliance. Expert in insurance analytics and loss data analysis, I foster stakeholder collaboration and enhance safety culture, achieving significant improvements in operational risk and client satisfaction.
Overview
6
6
years of professional experience
Work History
Risk evaluation/claims coordination
CND Insurance
04.2025 - Current
- Evaluate client exposures and recommend appropriate risk mitigation strategies and insurance coverage.
- Analyzed existing policies to identify coverage gaps and liability risks, enhancing clients' understanding of potential exposures.
- Utilized insurance analytics and data research to inform claims strategy and provide tailored coverage recommendations.
- Assisted clients with claims documentation and communication with carriers, facilitating accurate and timely processing.
- Coordinate with underwriting and claims teams to resolve complex customer issues.
- Background includes managing accident investigations, supporting claims processes, reviewing insurance policies, and ensuring regulatory compliance in transportation and insurance environments.
- Skilled in data analysis, risk identification, safety program development, and stakeholder collaboration.
Licensed Insurance Agent
Safeguard Insurance
09.2022 - 04.2025
- Identified and solicited potential sales prospects from agency databases to expand client base.
- Created and presented insurance quotes while clearly explaining coverage options to prospects.
- Calculated premiums and established payment method for the sales of home & auto policies.
- Met with existing clients to select appropriate insurance policies.
- Evaluated leads from direct referrals and contacted clients to secure policy renewals.
- Finalized sales and collected necessary deposits.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Reported policy changes and company conditions affecting customer satisfaction.
- Followed up with customer claims and unresolved issues.
Safety Administrator
Southpoint Carriers Inc/FedEx
08.2020 - 07.2022
- Managed company safety and risk management program for fleet operations supporting FedEx logistics.
- Developed safety program that improved DOT compliance and reduced operational risk across fleet operations.
- Ensured compliance with DOT regulations, driver qualifications, and safety standards.
- Monitored safety metrics and performance trends to identify risk exposure and recommend actionable improvements.
- Conducted accident investigations and prepared incident documentation to support insurance claims and liability assessment.
- Maintained driver and vehicle compliance records for audit and regulatory review.
- Collaborated with operations leaders to strengthen safety culture and risk awareness.
- Coordinated vehicle maintenance schedules and safety inspections, reducing potential liability exposure.
Education
Bachelor of Science - Organizational Leadership
Texas A&M Commerce
Commerce TX06-2020
Associate of Arts - Music Business
San Antonio College
San Antonio, TX05-2009
Skills
- Risk assessment
- Risk management
- Insurance analytics
- Liability assessment
- Loss data analysis
- Policy compliance
- Litigation oversight
- Compensation strategies
- Safety culture development
Hobbies and Interests
- Leadership
- Reading
- Education
- Family Time
- Traveling
References
- Sara Ramos, Commercial Manager, CND Insurance, 956-645-4399
- Jacob Flores, Insurance Agent, 956-363-5472
- Charlie Noriega, General Manager, Hermes Music, 956-346-7287
- Ana V Luksa, Owner, Landstar Telecom, 956-212-7372
Timeline
Risk evaluation/claims coordination
CND Insurance
04.2025 - Current
Licensed Insurance Agent
Safeguard Insurance
09.2022 - 04.2025
Safety Administrator
Southpoint Carriers Inc/FedEx
08.2020 - 07.2022
Bachelor of Science - Organizational Leadership
Texas A&M Commerce
Associate of Arts - Music Business
San Antonio College