Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Miguel Ayala

Miguel Ayala

San Diego,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Customer Success Specialist II

Aya
12.2021 - 02.2024
  • Validated various document types to ensure candidate was compliant with all facility, State and Agency requirements
  • Utilized various web-based applications to upload required documentation, verify position eligibility and contract compliance
  • Assist my team with work force disruptions and special Credentialing projects
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Troubleshot issues with electronic applications, quickly identifying problems and implementing solutions to maintain workflow efficiency.

Credentialing Analyst

AMN Healthcare
06.2019 - 12.2021
  • Assured received documentation was at par with hospitals requirements and regulations
  • In constant communication with clinicians before the beginning of their contract and during the length of their assignment
  • Assisted team with short time notice assignments related to strikes and or special projects.
  • Assisted in maintaining an updated database of credentialed providers, allowing for quick access to essential information when needed by senior management or other departments within the organization.
  • Streamlined the credentialing process by implementing efficient tracking systems and maintaining accurate records.

Assistant Manager

Sprint
08.2014 - 03.2019
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust strategies accordingly for optimal profitability.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Retail Wireless Consultant

Best Buy
11.2013 - 04.2014
  • Consulted and assisted customers in satisfying their wireless, home speaker, and headphone needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed in-store product demonstrations at assigned events.
  • Built strong relationships with clients by consistently delivering outstanding service and follow-up assistance.
  • Boosted store revenue through proactive promotion of various products, services, and special offers.

District Training Manager

Family Dollar
05.2008 - 02.2013
  • Conducted all corporate inspections of stores within district
  • Acted as Team Lead for the entire district in all remodeling projects and in all district phone conferences and meetings.
  • Streamlined district training processes for increased efficiency and productivity.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures, transfers, orders, and to execute warehouse inventories


Education

Bachelor of Science - Information Technology - Cyber Security

Western Governors University
Salt Lake City, UT Remote)
06.2025

Certification (Intermediate to Semi-Advanced Electronics) -

Navy FC “A” School
Great Lakes, IL
02.1999

Certification (Basic Electronics) -

Navy Tech Core
Great Lakes, IL
08.1998

High School Diploma -

North Hollywood HS
North Hollywood, CA
06.1996

Skills

  • Provider Relations

  • Report Preparation

  • Information Security

  • Compliance reviews

  • Project Oversight

References

Available upon request

Languages

Spanish
Professional Working

Timeline

Customer Success Specialist II

Aya
12.2021 - 02.2024

Credentialing Analyst

AMN Healthcare
06.2019 - 12.2021

Assistant Manager

Sprint
08.2014 - 03.2019

Retail Wireless Consultant

Best Buy
11.2013 - 04.2014

District Training Manager

Family Dollar
05.2008 - 02.2013

Bachelor of Science - Information Technology - Cyber Security

Western Governors University

Certification (Intermediate to Semi-Advanced Electronics) -

Navy FC “A” School

Certification (Basic Electronics) -

Navy Tech Core

High School Diploma -

North Hollywood HS

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Miguel Ayala