Summary
Overview
Work History
Education
Languages
Skills
Work Preference
Timeline
GeneralManager

Miguel Bautista

Customer Service
Comasagua,La Libertad

Summary

Driven Contact Center Executive with a proven track record at ASESUISA, enhancing customer satisfaction through effective resolution of complex issues and implementing innovative policies. Skilled in call handling and workforce management, I excel in maintaining high service levels and engaging customers across social media platforms, significantly contributing to positive client feedback and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Pizza Hut
Merliot, San Salvador
02.2024 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Contact Center Executive

ASESUISA
Bambu City Center, San Salvador
01.2023 - 02.2024
  • Enhanced customer satisfaction by effectively resolving complex issues and providing timely solutions.
  • Provided exceptional support to customers by addressing their inquiries promptly and accurately, resulting in positive feedback from clients.
  • Partnered with other stakeholders across organization and executed new policies and procedures in contact center.
  • Managed high call volumes effectively, prioritizing tasks to maintain optimal service levels across all channels of communication.

Education

Associate of Science - Computer Engineering

Universidad Centroamericana José Simeón Cañas
12.2027

Languages

English
Professional Working

Skills

  • Active Listening
  • Call Center Operations
  • Problem-Solving Ability
  • Critical Thinking

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Career advancement

Timeline

Customer Service Representative

Pizza Hut
02.2024 - 07.2024

Contact Center Executive

ASESUISA
01.2023 - 02.2024

Associate of Science - Computer Engineering

Universidad Centroamericana José Simeón Cañas

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Miguel BautistaCustomer Service