Hi, I’m
Miguel Burciaga
San Jose,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Hardworking, loyal and punctual individual recognized for consistently receiving positive customer feedback, as well as poised to consistently exceed performance standards and sales targets. Skilled lead generator, product demonstrator and problem-solver.
Overview
31
years of professional experience
Work History
Mighty Auto PartsHayward, CA
Account Manager
04.2023 - 01.2024
Job overview
- Developed, renewed and maintained relationships with multiple key accounts to ensure customer satisfaction.
- Supported and sustained a 60+ existing account base with either weekly or bi-weekly physical interaction based on sales or upgrades.
- Developed strategies to increase revenue from existing accounts by analyzing client data and identifying opportunities for growth.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify potential customers which generated leads through cold calling activities.
- Maintained AR responsibilities by direct interaction with customers to ensure that they continued in good standing, which included collecting checks, processing payments, etc.
- Account Manager role included maintaining company vehicle and providing monthly expenses report for reimbursement.
Security & Cabling Solutions, Inc.San Jose, CA
Sales/Business Operations Coordinator
02.2019 - 04.2023
Job overview
- Work directly with industry leading integrators to produce qualified bids to secure upcoming projects. Includes, but not limited to, site-walks, both in-person and on-line meetings.
- Main contact at the San Jose office/warehouse to provide off-site techs with inventory levels, product info, purchasing of needed materials, etc.
- Provide Project Management role to engage directly with customers as needed. Includes direct communication with customers to fulfill current obligations and provide answers and/or clarity to uncertainties.
- Oversee new project handoffs to team for complete SOW understandings.
- Work directly with owner to complete tasks as needed.
- Provide Marketing as well as point of contact for inventory accumulation sell off.
- Implement streamline process for easier project completion. from lowest level to highest level.
- Contact for billing department to clarify projects needing 100% invoicing and/or partial billing.
- Helped customers find specific products, answered questions and offered product advice.
- Adhered to company initiatives and achieved established goals.
K&L Supply Co.San Jose, CA
International Inside Sales
05.2004 - 02.2019
Job overview
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with team members to determine strategic sales approaches.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Generated sales through outbound calling and lead follow-up efforts.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Wheel WorksSan Jose, CA
Manager/Assistant Manager
07.2001 - 03.2004
Stanford Linear Accelerator Center/SSRL DivisionMenlo Park, CA
Purchasing/Admin. Associate IV
03.1997 - 03.2001
LogistixFremont, CA
Production Supervisor
07.1996 - 03.1997
Micro ChassisSan Jose, CA
Purchasing Specialist
01.1993 - 07.1996
Education
Heald Business CollegeSan Jose
Associate of Science from Computer Business Administration
01.1998
Skills
- Exceptional Customer Service
- Upselling and Cross-Selling
- Strong Sales-Closer
- Relationship Building
- Attention to Detail
- Excellent Time Management
- Verbal and Written Communication
- Organized and Efficient
- Prospect Follow-Up
- New Business Development
- Revenue Growth
- Sales and Marketing Initiatives
Languages
Spanish
Professional
Timeline
Account Manager
Mighty Auto Parts
04.2023 - 01.2024
Sales/Business Operations Coordinator
Security & Cabling Solutions, Inc.
02.2019 - 04.2023
International Inside Sales
K&L Supply Co.
05.2004 - 02.2019
Manager/Assistant Manager
Wheel Works
07.2001 - 03.2004
Purchasing/Admin. Associate IV
Stanford Linear Accelerator Center/SSRL Division
03.1997 - 03.2001
Production Supervisor
Logistix
07.1996 - 03.1997
Purchasing Specialist
Micro Chassis
01.1993 - 07.1996
Heald Business College
Associate of Science from Computer Business Administration
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