Miguel Caballero

Director Of Dispatch & Field Services

Safe Home Security Inc.

Middletown, CT

08.2010 - Current

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Assisted with customer requests and answered questions to improve satisfaction.
Exceeded customer satisfaction by finding creative solutions to problems.
Displayed strong telephone etiquette, effectively handling difficult calls.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Worked with the I.T. Department to modified existing software systems to enhance performance and add new features.
Collaborated with senior leadership to set long-term objectives for the company.
Identified opportunities for improvement in operational performance metrics.
Developed and presented new ideas and conceptualized new approaches and solutions.
Successfully improved employment turnover through creating incentive and training programs.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Developed policies and procedures to ensure compliance with corporate standards.
Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
Delegated work to staff, setting priorities and goals.
Recruited, hired, and trained employees on operations and performance expectations.
Generated reports to review data and issue corrective actions for improvements.
Analyzed customer feedback data to identify trends in product performance or customer service issues.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Facilitated collaboration between teams by encouraging open communication channels.
Recommended corrective actions to conform to quality specifications.
Negotiated agreements with external partners such as contractors or consultants.
Guided and motivated staff to drive maximum performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited, trained, supervised, evaluated and mentored staff members.