Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Camargo

Salt Lake City,UT

Summary

Accomplished System Test Engineer with a proven track record at Flextronics, enhancing product release timelines through effective cross-functional communication and comprehensive testing. Expert in Test Automation Frameworks and mentoring teams, I significantly improved system functionality and testing methodologies. My leadership and technical skills have fostered a culture of continuous learning and operational excellence.

Overview

13
13
years of professional experience

Work History

System Test Engineer

Flextronics
02.2022 - Current
  • Streamlined communication between cross-functional teams to expedite bug resolution and improve product release timelines.
  • Improved system functionality by conducting comprehensive tests and identifying defects.
  • Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
  • Tracked test reports and failures determined by root cause data trends.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Incorporated delivery requirements into planning of testing schedules.
  • Mentored test technologist engineers, test technicians, and debug operators in developing their skills in testing methodologies, fostering a culture of continuous learning within the team, and providing them with Education programs.

Debug Technician

Your Employment Solution
11.2021 - 02.2022
  • Provided basic end-user troubleshooting and desktop support.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Established and maintained relationships with software vendors.

Excavation Crew Lead

Salt Lake Excavating
10.2020 - 11.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

EMIVAL Corp
08.2019 - 08.2020
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Served as Customer Service Representative, delivering exceptional support and resolving customer inquiries, issues, and concerns via phone and in-person, while maintaining accurate records using Microsoft Office applications.

Customer Service Representative Supervisor

REGIMECA
11.2017 - 03.2019
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Facilitated open lines of communication within the team by holding regular meetings, promoting collaboration, and sharing best practices.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.

Repair & Maintenance Supervisor (Customer Service)

Weatherford Latin America
10.2011 - 10.2017
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Managed Reliability and Maintenance (R&M) processes, ensuring incident resolution, reporting, and analysis to drive continuous improvement, and delivering timely customer feedback
  • IT Support Specialist and Field Technician providing technical solutions and maintenance for IT infrastructure and specialized equipment. Skilled in troubleshooting, on-site repairs, and in-shop maintenance to ensure seamless operations.

Education

MBA - Financial Management

Universidad Alonso De Ojeda
Zulia, VE
12.2015

Bachelor of Science - Computer Engineering

Universidad Alonso De Ojeda
Zulia, VE
06.2011

High School Diploma -

Simon Bolivar Educational Institute
Zulia, VE
07.2006

Skills

  • Key Account Management
  • Organizational Development
  • Test Data Management
  • Problem-solving abilities
  • Sales training and leadership
  • Test case design & Functional Testing

Timeline

System Test Engineer

Flextronics
02.2022 - Current

Debug Technician

Your Employment Solution
11.2021 - 02.2022

Excavation Crew Lead

Salt Lake Excavating
10.2020 - 11.2021

Customer Service Representative

EMIVAL Corp
08.2019 - 08.2020

Customer Service Representative Supervisor

REGIMECA
11.2017 - 03.2019

Repair & Maintenance Supervisor (Customer Service)

Weatherford Latin America
10.2011 - 10.2017

MBA - Financial Management

Universidad Alonso De Ojeda

Bachelor of Science - Computer Engineering

Universidad Alonso De Ojeda

High School Diploma -

Simon Bolivar Educational Institute

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Miguel Camargo