Miguel Cantera
Miami,FL
Summary
Knowledgeable Reconditioning Manager with proven track record in managing reconditioning operations and enhancing process efficiencies. Leveraged expertise to streamline workflows and improve vehicle turnaround times. Demonstrated leadership in team management and quality control.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Reconditioning Manager
CarMax
12.2021 - Current
- Assess the effectiveness of existing reconditioning methods, identifying opportunities to reduce costs without compromising on quality or efficiency.
- Implement quality control measures to maintain a high standard of workmanship, resulting in fewer customer complaints and returns.
- Monitor manager performance, delivering constructive feedback during individual coaching sessions that results in improved skillsets across the team.
- Collaborated with sales teams to prioritize vehicles for reconditioning based on demand and potential profit margins.
- Manage budgetary constraints effectively, prioritizing spending in alignment with departmental goals and revenue targets.
Technician Manager
CarMax
03.2016 - 12.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Oversee approval process for mechanical inspection and maintain technician billed hours within margin.
- Maintain mechanical comebacks within company metrics.
Master Technician
CarMax
11.2006 - 03.2016
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Lexus of Kendall
01.2004 - 11.2006
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Education
Automotive Technology
Miami Lakes Technical Educational Center
Miami Lakes Fl01-2004
Skills
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Team leadership
- Effective communication
- Relationship building
- Hiring and training
Certification
ASE Master Certified technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reconditioning Manager
CarMax
12.2021 - Current
Technician Manager
CarMax
03.2016 - 12.2021
Master Technician
CarMax
11.2006 - 03.2016
Automotive Technician
Lexus of Kendall
01.2004 - 11.2006
Automotive Technology
Miami Lakes Technical Educational Center
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