Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miguel Castro

Happy Valley

Summary

Experienced and dedicated Interpreter and Translator with over 9 years of experience and a proven track record of providing exceptional linguistic services in Spanish and English. Possesses a deep understanding of cultural nuances, idiomatic expressions, and technical terminologies across various industries, providing services in person and virtually.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Interpreter and Translator

Self-Employed
03.2013 - Current
  • Translated, reviewed, edited and proofread documents from English and Spanish.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Interpreted conversations consecutively and simultaneously to help both parties in medical, legal, educational, financial and business settings
  • Oversaw Linguistic Services for various events.

Senior Customer Experience Manager

Primary Diagnostics
08.2020 - 08.2023
  • Oversaw daily CX team operations, including hiring, training, project development and execution, User Experience Research (UXR) and quality control.
  • Acted as SME for CX systems like, Kustomer, Ujet, TalkDesk, Looker, SmartSheet, Zendesk, and ServiceNow.
  • Developed and implemented key programs, administering 13.6M Covid tests, 1.5M vaccinations, and resolving 15,000+ quarantine cases across 10,000+ sites nationwide.
  • Leveraged Business Intelligence Dashboarding to optimize CX systems to reduce response times by 40%.

Education

Associate of Arts - Business

Clackamas Community College
06.2014

Skills

  • Language Proficiency (English and Spanish)
  • Consecutive Interpreting
  • Simultaneous Interpreting
  • SDL Trados Proficiency
  • Medical and Technical Terminology
  • Ethical Discernment
  • Develop Operating Procedures and Policies
  • Customer Implementation Support
  • User Experience Research (UXR)
  • Training Programs
  • Process Optimization and Implementation
  • Multi-Channel Management

Certification

  • NBCMI Spanish Certified Interpreter 2024
  • OHCIA Medical Interpreter Training - August 2014

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Customer Experience Manager

Primary Diagnostics
08.2020 - 08.2023

Certified Interpreter and Translator

Self-Employed
03.2013 - Current

Associate of Arts - Business

Clackamas Community College

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