MIGUEL CENTENO
Oklahoma City,OK
Summary
Professional installation manager with experience in overseeing projects and ensuring high standards. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in project planning, resource allocation, and quality control. Known for delivering results and fostering environment of reliability and efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Installation Manager
Leaf Home Water Solutions OKC
04.2023 - Current
- Run day to day installation and service operations for the Oklahoma City office, assist sales reps with any questions they may have when it comes to determining proper installation of our systems. Coordinate with the sales operations manager with daily process when it comes to installing our water filtration systems for our customers and ensure that the systems we are installing are the best possibly fit for their homes. Setting up our subcontractors to be successful in the field to maximize success daily in installation operations and customer service. Communicating with our customers and being available to assist them with any issues that arise. Also drive revenue for the company and communicate daily with leadership on any changes in the day real time.
Installation Manager
Leaf Filter OKC
10.2021 - Current
- Run day to day installation and service operations for the Oklahoma City office and coordinate with the sales operations manager as well to ensure all jobs are reviewed and installed per our agreement with our customers. Schedule and coordinate the subcontractors effectively to ensure maximum success in our daily installation operation. Communicate with our customers promptly to take care of any service issues that may arise and give them the best customer experience. Give guidance to employees to help them in their jobs to become successful in their day-to-day tasks and push them to want to grow within the company as well.
Service technician
Leaf Filter OKC
12.2020 - 10.2021
- Assisted the installation manager over the service department in customer service by going into the field and fixing any issues found on our installed systems. Assisted in de-escalation situations with our customers if they were unhappy with our product and fixed their issues so that they were once again happy with our product and services.
Private subcontractor
Leaf Filter OKC
04.2020 - 12.2020
- Managing own crew with all installs. Organizing daily tasks in officiate manner. Customer communication with every job. Daily inventory of all product and tools. Business management for crew and self as well. Installing gutter protection and maintenance on customers’ homes. Working long hours assure adequate service for all customers.
Snubbing operator
QES Pressure Control
05.2019 - 03.2020
- Assisting supervisor and running the snubbing aspect of the job. Transporting snubbing units and other equipment. Maintaining equipment and shop. Working as a team to assure everyone’s safety and collaboration.
Water technician
BTI Filtration
07.2016 - 05.2019
- Installed medical equipment after comprehensive inspection, calibration and testing. Established and maintained positive relationships with government regulators, residents, families, other areas. Health care providers, physicians and community at large. Reported data for maintenance, installations and inventory assessments. Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing And implementing system and process improvements. Repaired medical equipment after thoroughly testing to diagnose root issues. Followed privacy regulations and safety protocols.
Infantry machine gun operator
US Army
04.2014 - 05.2016
- Documented and processed classified materials. Trained in the use of tear gas and explosives. Operated and maintained field communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Expert in tactical and technical guidance. Reviewed disciplinary and other adverse actions and made recommendations. Maintained security of the local areas and performed route clearance for visiting high-ranking officials. Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and Hand grenades. Authored daily activity, incident, safety, repair and irregularity reports including equipment and property Damage, theft, unauthorized presence or unusual occurrences. Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, Equipment and weapons.
Education
Diploma -
198th Infantry Brigade United States Army Infantry School
Ft. Benning, GA08.2014
High School Diploma - undefined
Altus High School
05.2012
Skills
- Spanish and English fluency
- Communication skills
- Coordinating personnel
- Effective multitasking
- Warehouse management
- Installation planning
- De-escalating skills
- Troubleshooting
- Project management
- Guidance training
- Trained in cross-cultural communication
- Quick learner
- Deadline management
Certification
- 19 June 2015 SMALL UNMANNED AIRCRAFT SYSTEMS OPERATOR CERTIFICATE, RAVEN B DDL (RQ-11B) GIMBAL OPERATOR – JOINT BASE LEWIS-MCCHORD, WA
- 26 May 2016 HONORABLE DISCHARGE CERTIFICATE – JOINT BASE LEWIS-MCCHORD, WA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Installation Manager
Leaf Home Water Solutions OKC
04.2023 - Current
Installation Manager
Leaf Filter OKC
10.2021 - Current
Service technician
Leaf Filter OKC
12.2020 - 10.2021
Private subcontractor
Leaf Filter OKC
04.2020 - 12.2020
Snubbing operator
QES Pressure Control
05.2019 - 03.2020
Water technician
BTI Filtration
07.2016 - 05.2019
Infantry machine gun operator
US Army
04.2014 - 05.2016
High School Diploma - undefined
Altus High School
Diploma -
198th Infantry Brigade United States Army Infantry School