Luwam Aron
Brooklyn,NY
Summary
Reliable and dynamic Service Associate with a five year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
10
10
years of professional experience
Work History
Manager
Van Leeuwen Ice Cream
Soho, NY
11.2021 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Manager
Neuhaus Belgian Chocolate
Soho, NY
12.2020 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Angelika Film Center & Café
Soho, NY
11.2019 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
Assistant Manager
Angelika Pop-Up
Washington, DC
09.2017 - 08.2019
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Volunteer
Hidri/YPFDJ Eritrean Youth Group
Washington D.C.
01.2014 - 01.2016
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Intern
Benjamin Banneker Middle School
Burtonsville, MD
08.2014 - 05.2015
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with parents by phone, email or in-person to provide information.
- Collaborated in professional team to solve workflow issues.
Education
Bachelor of Arts - Playwriting And Screenwriting
Brooklyn College of The City University of New York
Brooklyn, NY05.2024
High School Diploma -
Paint Branch High School
Burtonsville, MD05.2015
Skills
- Proficient in microsoft Word, Excel, PowerPoint etc
- Bilingual, proficient in Tigrinya
- Great at multitasking
- Adaptability and Flexibility
- Subject Research
- Independence and Innovation
- Upbeat and Positive Personality
- Responding to Difficult Customers
Languages
Tigrinya
Native or Bilingual
Timeline
Manager
Van Leeuwen Ice Cream
11.2021 - Current
Manager
Neuhaus Belgian Chocolate
12.2020 - 11.2021
Manager
Angelika Film Center & Café
11.2019 - 03.2021
Assistant Manager
Angelika Pop-Up
09.2017 - 08.2019
Intern
Benjamin Banneker Middle School
08.2014 - 05.2015
Volunteer
Hidri/YPFDJ Eritrean Youth Group
01.2014 - 01.2016
Bachelor of Arts - Playwriting And Screenwriting
Brooklyn College of The City University of New York
High School Diploma -
Paint Branch High School