Miguel Diaz
US Bank NA
Palos Hills,IL
25
years of professional experience
Banking professional supporting branch operations, staff coaching, and customer service in a regulated retail banking setting. Builds team performance by setting clear goals, monitoring results, and reinforcing consistent service behaviors while managing staff schedules. Positioned for Assistant Branch Manager work that combines compliance awareness, operational oversight, and customer retention.
Work History
Client Service Representative
10 Months- Assisted customers with account inquiries, service requests, and routine banking needs at the branch.
- Verified customer information and completed documentation for deposits, withdrawals, and account updates.
- Resolved routine customer issues with clear communication and professional follow-up.
- Supported branch operations by balancing service priorities and managing daily workflow.
Sr. Assistant Manager
24 Years- Managed 3 staff schedules weekly while keeping branch coverage aligned to daily customer demand.
- Supervised daily branch operations, balancing customer service, staff coordination, and issue resolution.
- Delivered clear customer support, resolved account concerns, and maintained a professional branch experience.
- Analyzed financial data and trends to identify opportunities for stronger branch performance and collection outcomes.
Education
High School Diploma
GPA: 3.80
Skills
Project management
Communication
Branch operations management
Staff supervision
Customer service operations
Retail lending
Staff scheduling
Banking compliance
Regulatory compliance
Financial data analysis
Trend analysis
Performance improvement planning
Fraud detection
AML monitoring
Credit decisioning
Collections management
Timeline
Client Service Representative
US Bank NA
04.2025 - 02.2026Read More
Sr. Assistant Manager
Onemain Financial
09.2000 - 09.2024Read More
St. Rita H.S
High School Diploma
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