Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Disla

Staten Island,NY

Summary

To obtain a position which will offer a range of challenges and tasks where my compassionate abilities and skills can be fully utilized.

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server/Runner

Alamo Drafthouse
08.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.

Garden Associate

Home Depot
03.2024 - 06.2024
  • Organized merchandise shelves in the garden section of the store.
  • Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
  • Resolved customer complaints promptly and professionally.
  • Ensured that all products were correctly labeled before being placed on display.
  • Assisted customers with selecting plants, flowers, and gardening supplies.
  • Checked stock levels and restocked shelves as needed within the garden department.
  • Reported any issues regarding customer service or product quality directly to management personnel.
  • Processed customer orders for delivery or pick-up from the garden department.
  • Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
  • Stocked shelves, racks and tables with new or transferred merchandise.

Sortation Warehouse Associate

Amazon
01.2022 - 11.2023
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Performed cycle counts to ensure accuracy of inventory levels.

Crew Member

McDonald’s
02.2019 - 10.2020
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.

Laborer

Vaggelas Construction
07.2019 - 04.2020
  • Responsibilities included transporting materials needed to their selected destination, Maintaining a clean workspace

Office Assistant

Workforce One
10.2018 - 06.2019
  • Responsibilities included keeping the office clean, Refilling the printer and copy machines, Completing specific tasks and filing paperwork provided by the office executives, Helping potential employees build their resume

Service Assistant

Dennys
03.2018 - 10.2018
  • Responsibilities included maintaining the front of house, Serving customers anything needed, Bussing tables and preparing them, Washing dishes

Cashier/Stock

Dollar Tree
08.2017 - 02.2018
  • Responsibilities included taking inventory of all needed merchandise, Restocking all shelves, Greeting and attending to customers, Check out all customers and assure that they were taken care of properly

Education

Curtis High School
01.2016

Skills

  • Complex Problem-Solving
  • Trash Collection
  • Loading and Unloading
  • Pallet Jack Operations
  • Retail Marketing
  • Customer Service
  • Time Management Abilities
  • Schedule Mastery
  • Customer Relations
  • Store Maintenance
  • Team Collaboration
  • Issue and Complaint Resolution
  • Reliability
  • Active Listening
  • Continuous Improvement
  • Professionalism
  • Conflict Mediation
  • High-volume dining
  • Dining area maintenance
  • Multitasking Abilities
  • Cleaning and sanitizing
  • Food handling
  • Upselling
  • Hospitality best practices
  • Clear Communication
  • Food Preparation
  • Hygiene practices
  • Food Service
  • Adaptability
  • Upselling techniques
  • Recommend menu items
  • Process payments
  • Serving expertise
  • Bus tables
  • Meal recommendations
  • Cleanliness standards
  • Memory retention
  • Hospitality service expertise
  • Exceptional customer service

Timeline

Garden Associate

Home Depot
03.2024 - 06.2024

Server/Runner

Alamo Drafthouse
08.2023 - Current

Sortation Warehouse Associate

Amazon
01.2022 - 11.2023

Laborer

Vaggelas Construction
07.2019 - 04.2020

Crew Member

McDonald’s
02.2019 - 10.2020

Office Assistant

Workforce One
10.2018 - 06.2019

Service Assistant

Dennys
03.2018 - 10.2018

Cashier/Stock

Dollar Tree
08.2017 - 02.2018

Curtis High School

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Miguel Disla