MIGUEL DOMINGUEZ
North Babylon
Summary
Dynamic customer service professional with strong conflict resolution and inventory management skills. Committed to enhancing team performance and delivering exceptional customer experiences. Detail-oriented assistant manager with over 8 years of experience in customer service and operations supervision. Proven ability to improve service quality, manage inventory processes, and lead teams to exceed performance standards.
Overview
16
16
years of professional experience
Work History
Customer Service & Assistant Manager
Valenca Restaurant
Elizabeth
2017.08 - Current
- Supervised daily operations and ensured compliance with company policies.
- Managed inventory control processes to maintain stock levels and reduce waste.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Manager
Cine Palacio
Santo Domingo, DR
2011.02 - 2016.12
- Trained and supervised customer service staff to enhance service quality.
- Coordinated schedules to ensure adequate staffing during peak hours.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
Customer Service Representative
Hotel Santo Domingo
Santo Domingo, DR
2010.02 - 2011.01
- Assisted guests with reservations and inquiries at Hotel Santo Domingo.
- Coordinated check-in and check-out processes ensuring smooth operations.
- Provided information about hotel services and local attractions to guests.
- Collaborated with team members to enhance guest satisfaction consistently.
Education
Some College (No Degree) - Marketing
O & M University
Dominican RepublicSkills
- Inventory management
- Customer service and satisfaction
- Performance monitoring
- Operations supervision
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Leadership
- Money handling
- Sales monitoring
- Customer relationship management (CRM)
- Marketing
Timeline
Customer Service & Assistant Manager
Valenca Restaurant
2017.08 - Current
Customer Service Manager
Cine Palacio
2011.02 - 2016.12
Customer Service Representative
Hotel Santo Domingo
2010.02 - 2011.01
Some College (No Degree) - Marketing
O & M University