Miguel Escarra
Summary
Motivated waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Thoughtful team leader offering clear, comprehensive and supportive supervision. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in customer needs, addressing complaints and resolving issues. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server Captain
Sushi Garage
01.2022 - Current
- Expedited food at high volumes
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Motivated staff to perform at peak efficiency and quality.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Server Captain
Erba Miami Alpareno Restaurant Group
01.2016 - Current
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Server Captain
Erba Miami Alpareno Restaurant Group
01.2024 - Current
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Server Captain
Planta Queen
01.2019 - 01.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Increased sales significantly by upselling higher-end products to customers.
Skills
- Order Accuracy
- Positive and Friendly Attitude
- Menu Presentation
- Restaurant Operation
- High-Volume Dining
Timeline
Server Captain
Erba Miami Alpareno Restaurant Group
01.2024 - Current
Server Captain
Sushi Garage
01.2022 - Current
Server Captain
Planta Queen
01.2019 - 01.2022
Server Captain
Erba Miami Alpareno Restaurant Group
01.2016 - Current
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