Miguel Estrada
Ocoee
Summary
Eager to explore new fields in which a job provides and can offer. Self-motivated individual who is very energetic and enthusiastic, while also maintaining a sense of urgency and organization. First one in, last one out, making sure all my tasks and responsibilities are completed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Seito Sushi
Orlando
12.2019 - Current
- Provide exceptional customer service to guests, along with a 5-star dining experience.
- Quickly and proficiently tend to the areas of the restaurant and guest needs.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided drink suggestions to customers based on their preferences.
- Cocktail design in collaboration with Asian fusion, and customer relationships.
- Trained staff on drink preparation and upselling techniques.
Retirement Services Specialist
National Life Group
Altamonte Springs
08.2017 - Current
- Implement financial plans and insurance strategies specifically tailored to the client's financial goals.
- Recommend strategies to clients to help achieve financial goals.
- Provide guidance on retirement savings strategies to meet individual needs.
- Facilitate communication between employers, employees, and service providers.
- Educate potential school board clients about products through seminars, and other special events.
- Build and maintain strong relationships with clients through regular follow-ups and excellent customer service.
Day Laborer/ Freelance
The AV Guys
Orlando
05.2016 - 05.2025
- Set-up and striking events in a swift and organized manner
- Coiling cables, loading trucks, disassemble and reassemble truss, gaffing down loose cables
- Making cables (XLR, Adapters, Extension, Speaker/Speakon)
Technician
Encore
Orlando
01.2022 - 10.2022
- Responsible for the setup, operation, and breakdown of audiovisual equipment for events held in hotels throughout Central Florida, conference centers, and other hospitality venues.
- Lighting, sound, video, and projection systems, while maintaining excellent client service.
- Work closely with event planners, hotel staff, and clients to deliver seamless event experiences.
- Troubleshooting equipment issues, maintaining inventory, and adhering to safety protocols.
- A strong focus on professionalism, communication, and customer satisfaction in a hospitality-driven environment.
Server
Kami Sushi
Ocoee
06.2014 - 12.2014
- Provided customers with exceptional service, accommodating personal requests.
FOH Master
Chipotle Mexican Grill
Ocoee
05.2013 - 05.2014
- Managed/Oversaw coworkers with less work experience
- Skillfully mastered all 'front of the house' positions
- Implemented an energetic atmosphere for both customers and coworkers
- Managed sets of customers within a timely and courteous manner
Freelance
The AV Guys
Orlando
05.2016
Volunteer- Audio Tech
Orlando Tech
Maitland
04.2016
Volunteer- Audio Tech
Orlando Science Center
Orlando
04.2016
Volunteer- Audio Tech
Matthew's Hope Garden Party
Winter Garden
11.2015
Education
Associate of Science -
Valencia College
Orlando, FL07-2018
Certification - Digital Audio Production
Orange Technical College
Orlando, FL01.2016
High School Diploma -
Ocoee High School
Ocoee, FL01.2014
Skills
- Event coordination
- Customer service
- Financial planning
- Relationship building
- Effective communication
- Problem resolution
- Guest relations management
- Effective customer upselling
- Team collaboration
- Strong work ethic
References
- Patrick McCready, Chroma, 239.297.4699
- Everett Sanchez, Swan & Dolphin Hotel, 407.764.7592
- Calvin Herdeman, Death in the Afternoon, 407.920.5202
- Anjelica Romero, Guard and Grace, 954.851.4023
Certification
- 0215 - LIFE INCL VAR ANNUITY & HEALTH
Languages
English
Professional
Spanish
Professional
Timeline
Technician
Encore
01.2022 - 10.2022
Server/Bartender
Seito Sushi
12.2019 - Current
Retirement Services Specialist
National Life Group
08.2017 - Current
Day Laborer/ Freelance
The AV Guys
05.2016 - 05.2025
Freelance
The AV Guys
05.2016
Volunteer- Audio Tech
Orlando Tech
04.2016
Volunteer- Audio Tech
Orlando Science Center
04.2016
Volunteer- Audio Tech
Matthew's Hope Garden Party
11.2015
Server
Kami Sushi
06.2014 - 12.2014
FOH Master
Chipotle Mexican Grill
05.2013 - 05.2014
Associate of Science -
Valencia College
Certification - Digital Audio Production
Orange Technical College
High School Diploma -
Ocoee High School
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