Miguel Ferretti
WESTON,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Attendant
Grazianos Group
Weston, FL
08.2022 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
Car Wash Operator
Shell Gas Station
Weston, FL
01.2021 - 05.2021
- Coordinated closely with management to implement process improvements that increased overall operational efficiency and profitability.
- Resolved customer complaints promptly and professionally, maintaining a strong focus on customer satisfaction.
- Streamlined workflow by organizing cleaning supplies and maintaining equipment for optimal performance.
- Enhanced customer satisfaction by providing efficient and thorough car wash services.
Cashier
BurgerFi
Weston, FL
05.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business
Broward College
05.2025
Skills
- Customer Focus
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Critical Thinking
- CRM Software
Affiliations
- The National Society of Leadership and Success 2023 - Present
- Unicef 2016 - 2020
- Weston FC 2009 - 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Attendant
Grazianos Group
08.2022 - Current
Car Wash Operator
Shell Gas Station
01.2021 - 05.2021
Cashier
BurgerFi
05.2020 - 08.2020
Associate of Arts - Business
Broward College