Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Miguel Fuentes

Las Cruces

Summary

Dynamic Administrative Assistant with a proven track record at the City of Las Cruces, excelling in efficient invoice processing and effective communication. A resourceful self-starter, I implement innovative office procedures that enhance operations and foster teamwork, ensuring exceptional service delivery and client satisfaction.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

City of Las Cruces
Las Cruces
08.2023 - Current
  • Coordinates office activities, maintains departmental calendars, schedules and coordinates meetings, and makes facility reservations; develops, recommends, and implements office procedures and systems to ensure efficient operations and support functions of the assigned section.
  • Interacts with customers to provide the appropriate level of assistance and response to inquiries, issues of concern, and requests for information, or explanation, regarding various services, processes, policies, and procedures; may refer matters requiring interpretation, or technical expertise, to the appropriate staff for action and resolution.
  • Takes messages and/or refers calls and inquiries to the appropriate person; provides information, as authorized, of a specialized nature regarding policies, procedures and programs to provide timely and accurate assistance and information.
  • Creates, reviews, maintains, and updates records in various automated systems, formats, and mediums to ensure data integrity and adherence to internal controls, practices, and policies.
  • Processes various transactions, prepares, distributes, and tracks information, completes necessary forms and packets as authorized and directed in accordance with established policies and procedures; develops and updates relevant standard operating procedures to maintain current documentation of processes.
  • Researches and compiles a variety of information and data; prepares and presents various special and recurring reports related to projects, inquiries, customer service issues, and departmental functions to meet established deadlines.
  • Accurately prepares a variety of correspondence, memorandums, agreements, meeting minutes, reports, technical specifications, and other documents according to established standards and requirements to assure correct and consistent format, English grammar, punctuation, and presentation.
  • May assist in the administration of department budgets, procurement processes, process invoices and payments, and other accounting functions to maintain appropriate records and documentation.
  • May order supplies and maintain various inventories; prepare, route, and maintain personnel related documents and maintain personnel/confidential employee records and files; collect and process time reporting records; serve as recording secretary on various committees or boards to record and transcribe minutes; make travel arrangements and complete and process various forms and applications.
  • May provide oversight and training to other support staff to ensure established processes and procedures are followed; prioritize and develop schedules to ensure appropriate levels of service and support; review work to verify accuracy, completeness, and compliance to regulations, policies, and procedures.

HR Specialist

City of Las Cruces
Las Cruces
11.2022 - 04.2023
  • Reviews and processes personnel actions to execute salary and status changes, and other related transactions; assures accuracy of information and data entry to comply with established policies and procedures; prepares and processes documents and information in an accurate and timely manner to ensure records are current and readily available.
  • Reviews, routes, and processes applications, enrollments, information, documents, and data; assists with recruitment processes; coordinates, administers, and evaluates examinations and skills assessments to provide support to HR Analysts and hiring managers.
  • Prepares and presents various special and recurring reports and enters and updates data in various mediums, formats, and filing systems to provide timely and accurate information.
  • Routes documentation and information as directed and required; maintains confidentiality of all work-related matters, personnel records, and information.
  • In-processes newly-hired employees and delivers orientation to provide information on the organization, policies, and procedures; provides direction and assistance with completion of all required forms and documentation to comply with established policies, procedures, rules, and regulations.
  • Performs various technical and administrative functions to assure all duties are accomplished according to governing laws and City policies and procedures; collects financial, technical, and administrative information to compile data for reports; monitors documents for compliance with policies and practices; provides appropriate levels of service and assistance to meet customer service goals and expectations.
  • Responds to requests for information and assistance, greets and assists visitors, and provides technical information and assistance within scope of authority.
  • Provides and delivers training regarding policies, procedures, processes, and programs; assists with special projects as directed and required.

Administrative Assistant

City of Las Cruces
Las Cruces
08.2022 - 11.2022
  • Coordinates office activities, maintains departmental calendars, schedules and coordinates meetings, and makes facility reservations; develops, recommends, and implements office procedures and systems to ensure efficient operations and support functions of the assigned section.
  • Interacts with customers to provide the appropriate level of assistance and response to inquiries, issues of concern, and requests for information, or explanation, regarding various services, processes, policies, and procedures; may refer matters requiring interpretation, or technical expertise, to the appropriate staff for action and resolution.
  • Takes messages and/or refers calls and inquiries to the appropriate person; provides information, as authorized, of a specialized nature regarding policies, procedures and programs to provide timely and accurate assistance and information.
  • Creates, reviews, maintains, and updates records in various automated systems, formats, and mediums to ensure data integrity and adherence to internal controls, practices, and policies.
  • Processes various transactions, prepares, distributes, and tracks information, completes necessary forms and packets as authorized and directed in accordance with established policies and procedures; develops and updates relevant standard operating procedures to maintain current documentation of processes.
  • Researches and compiles a variety of information and data; prepares and presents various special and recurring reports related to projects, inquiries, customer service issues, and departmental functions to meet established deadlines.
  • Accurately prepares a variety of correspondence, memorandums, agreements, meeting minutes, reports, technical specifications, and other documents according to established standards and requirements to assure correct and consistent format, English grammar, punctuation, and presentation.
  • May assist in the administration of department budgets, procurement processes, process invoices and payments, and other accounting functions to maintain appropriate records and documentation.
  • May order supplies and maintain various inventories; prepare, route, and maintain personnel related documents and maintain personnel/confidential employee records and files; collect and process time reporting records; serve as recording secretary on various committees or boards to record and transcribe minutes; make travel arrangements and complete and process various forms and applications.
  • May provide oversight and training to other support staff to ensure established processes and procedures are followed; prioritize and develop schedules to ensure appropriate levels of service and support; review work to verify accuracy, completeness, and compliance to regulations, policies, and procedures.

Building Maintenance Services Representative

City of Las Cruces
Las Cruces
05.2022 - 08.2022
  • Plans, schedules and coordinates the maintenance, repair, and remodeling of City-owned and leased buildings.
  • Coordinates with building maintenance staff on maintenance related issues.
  • Oversees the physical safety and security of all City buildings.
  • Performs scheduling of contractors with maintenance staff, inspects completed work, and resolves issues.
  • Participates in routine capital improvement projects; gathers specifications and material cost estimates for building projects; inputs requisitions; fills out request for payment forms.
  • Processes invoices for payment.
  • Creates Service request/ work orders.
  • Uses DNA fusion to assign key card access.
  • Cuts keys for City Hall building as needed.
  • Answers phones & emails to provide customer service on related issues.

Interim Operations and Services Supervisor

City of Las Cruces
Las Cruces
01.2022 - 05.2022
  • Manages the work order control center to coordinate staff & repairs.
  • Serves as the primary contact for building-related questions, issues & complaints.
  • Performs routine building & system inspections.
  • Supervises assigned staff.
  • Manages shipping and receiving functions.
  • Meets regularly with staff to review work in progress.
  • Collects & analyzes data to prepare & present various reports.
  • Reviews, maintains & updates records.
  • Responds to & resolves various complaints, issues & inquiries.
  • Processes invoices for payment.
  • Creates requisitions.
  • Implements new procedures & techniques to better provide effective & efficient customer service.
  • Trains & coaches as needed.
  • Prepares and presents various special and recurring reports and enters and updates data in various mediums, formats, and filing systems to provide timely and accurate information.
  • Routes documentation and information as directed and required; maintains confidentiality of all work-related matters, personnel records, and information.
  • Performs various technical and administrative functions to assure all duties are accomplished according to governing laws and City policies and procedures; collects financial, technical, and administrative information to compile data for reports; monitors documents for compliance with policies and practices; provides appropriate levels of service and assistance to meet customer service goals and expectations.
  • Responds to requests for information and assistance, greets and assists visitors, and provides technical information and assistance within scope of authority.

Building Maintenance Services Representative

City of Las Cruces
Las Cruces
09.2021 - 01.2022
  • Plans, schedules and coordinates the maintenance, repair, and remodeling of City-owned and leased buildings.
  • Coordinates with building maintenance staff on maintenance related issues.
  • Oversees the physical safety and security of all City buildings.
  • Performs scheduling of contractors with maintenance staff, inspects completed work, and resolves issues.
  • Participates in routine capital improvement projects; gathers specifications and material cost estimates for building projects; inputs requisitions; fills out request for payment forms.
  • Processes invoices for payment.
  • Creates Service request/ work orders.
  • Uses DNA fusion to assign key card access.
  • Cuts keys for City Hall building as needed.
  • Answers phones & emails to provide customer service on related issues.

Interim Operations and Services Supervisor

City of Las Cruces
Las Cruces
09.2020 - 09.2021
  • Manages the work order control center to coordinate staff & repairs.
  • Serves as the primary contact for building-related questions, issues & complaints.
  • Performs routine building & system inspections.
  • Supervises assigned staff.
  • Manages shipping and receiving functions.
  • Meets regularly with staff to review work in progress.
  • Collects & analyzes data to prepare & present various reports.
  • Reviews, maintains & updates records.
  • Responds to & resolves various complaints, issues & inquiries.
  • Processes invoices for payment.
  • Creates requisitions.
  • Implements new procedures & techniques to better provide effective & efficient customer service.
  • Trains & coaches as needed.
  • Prepares and presents various special and recurring reports and enters and updates data in various mediums, formats, and filing systems to provide timely and accurate information.
  • Routes documentation and information as directed and required; maintains confidentiality of all work-related matters, personnel records, and information.
  • Performs various technical and administrative functions to assure all duties are accomplished according to governing laws and City policies and procedures; collects financial, technical, and administrative information to compile data for reports; monitors documents for compliance with policies and practices; provides appropriate levels of service and assistance to meet customer service goals and expectations.
  • Responds to requests for information and assistance, greets and assists visitors, and provides technical information and assistance within scope of authority.

Building Maintenance Services Representative

City of Las Cruces
Las Cruces
01.2019 - 09.2020
  • Plans, schedules and coordinates the maintenance, repair, and remodeling of City-owned and leased buildings.
  • Coordinates with building maintenance staff on maintenance related issues.
  • Oversees the physical safety and security of all City buildings.
  • Performs scheduling of contractors with maintenance staff, inspects completed work, and resolves issues.
  • Participates in routine capital improvement projects; gathers specifications and material cost estimates for building projects; inputs requisitions; fills out request for payment forms.
  • Processes invoices for payment.
  • Creates Service request/ work orders.
  • Uses DNA fusion to assign key card access.
  • Cuts keys for City Hall building as needed.
  • Answers phones & emails to provide customer service on related issues.

Lead Custodian

City of Las Cruces
Las Cruces
07.2018 - 01.2019
  • Oversee and advise staff of duties required and negotiated by customer facilities and Custodial supervisor.
  • Order and keep track of inventory.
  • Keep supervisor informed and updated on any present or future facility concerns.
  • Coach and train staff.
  • Do receiving through Munis.
  • Use buffer, carpet extractor, and high speed when necessary to maintain floors.
  • Help do timesheets.
  • Run printer, copier and telephones to do tasks required by supervisor.
  • Coordinate with Building Services on customer concerns handled by custodial department.
  • Clean and maintain buildings to standards set forth by management.
  • Respond to and resolve customer complaints.
  • Create service requests to be converted to work orders.

Interim Custodial Supervisor

City of Las Cruces
Las Cruces
01.2018 - 07.2018
  • Input receiver's through Munis, create requisitions for uniforms and so forth.
  • Oversee staffing needs.
  • Conduct interviews, reference checks and scoring in the hiring process.
  • Implement ongoing procedures to help provide the best customer service and building maintenance possible.
  • Resolve customer and staffing needs.
  • Evaluate staff, provide coaching and training.
  • Coordinate with building manager on building needs and implement a strategic plan in order to accomplish needs.
  • Check and correct timesheets.
  • Approve/Deny leave.
  • Create task and inventory checklists.
  • Order equipment.
  • Create custodial schedules and oversee custodial coverage of buildings.
  • Oversee contracted services.
  • Create service requests to be converted to work orders.

Lead Custodian

City of Las Cruces
Las Cruces
06.2017 - 01.2018
  • Oversee and advise staff of duties required and negotiated by customer facilities and Custodial supervisor.
  • Order and keep track of inventory.
  • Keep supervisor informed and updated on any present or future facility concerns.
  • Coach and train staff.
  • Do receiving through Munis.
  • Use buffer, carpet extractor, and high speed when necessary to maintain floors.
  • Help do timesheets.
  • Run printer, copier and telephones to do tasks required by supervisor.
  • Coordinate with Building Services on customer concerns handled by custodial department.
  • Clean and maintain buildings to standards set forth by management.
  • Respond to and resolve customer complaints.
  • Create service requests to be converted to work orders.

Custodian

City of Las Cruces
Las Cruces
03.2014 - 06.2017
  • Maintain and clean section assigned to me.
  • Shampoo, buff, wax and strip floors as needed.
  • Put as point man upon supervisors absence.
  • Order supplies.
  • Train new employees.
  • Handle scheduling to complete multiple building in a given shift.
  • Problem solve different scenarios arising on shift.
  • Take feedback and implement change.
  • Use 2 way radio as needed.

Cashier

City of Las Cruces
Las Cruces
12.2013 - 03.2014
  • Run daily register duty.
  • Band patrons as fit to activity.
  • Do cash count and necessary daily logging information and forms.

Education

High School Diploma -

Mayfield High School
05.2001

Dona Ana Branch Community College
Las Cruces, NM

Skills

  • Leadership
  • Great work ethic
  • Quick learner
  • Efficient
  • Self starter
  • Effective communication
  • Invoice processing
  • Teamwork and collaboration
  • Resourceful

References

References available upon request.

Timeline

Administrative Assistant

City of Las Cruces
08.2023 - Current

HR Specialist

City of Las Cruces
11.2022 - 04.2023

Administrative Assistant

City of Las Cruces
08.2022 - 11.2022

Building Maintenance Services Representative

City of Las Cruces
05.2022 - 08.2022

Interim Operations and Services Supervisor

City of Las Cruces
01.2022 - 05.2022

Building Maintenance Services Representative

City of Las Cruces
09.2021 - 01.2022

Interim Operations and Services Supervisor

City of Las Cruces
09.2020 - 09.2021

Building Maintenance Services Representative

City of Las Cruces
01.2019 - 09.2020

Lead Custodian

City of Las Cruces
07.2018 - 01.2019

Interim Custodial Supervisor

City of Las Cruces
01.2018 - 07.2018

Lead Custodian

City of Las Cruces
06.2017 - 01.2018

Custodian

City of Las Cruces
03.2014 - 06.2017

Cashier

City of Las Cruces
12.2013 - 03.2014

High School Diploma -

Mayfield High School

Dona Ana Branch Community College

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