Miguel Garcia
SLC,UT
Summary
Self-Motivated personality in a fast-paced, team-based environment. Superior computer skills and telephone etiquette. Will learn and develop skills that will enable me to reach positions of more responsibility within a company and to help others grow and develop necessary skills themselves.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Energy Service Partners
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Empire/ Suntuity Solar
05.2019 - 03.2023
- Handled a high call volume throughout the day
- Emails/Called clients when new updated information with project progression
- Communicated with other departments to make sure the progress, changes, updates, or requests were completed and processed for projects in questions
- Made sure we kept the highest level of customer satisfaction
- Made sure other departments were keeping up their responsibilities to avoid delays in the project
- Worked closely with management to train and assist new hires
- Handled special tasks assigned to me by anyone in management.
Customer Service Representative
Security National Life
05.2017 - 04.2019
- Was the main Liaison between customers and other departments
- Handled over 80+ calls a day
- Assisted customer with payments (Credit card, ACH, & in person)
- Deal with aggravated customer and finding them solutions
- Handled over 50+ tasks a day IE: Sending out duplicate policies, Premium bills, verification of policy statements
- Assisted customer in understanding their polices.
Education
Olympus High School
Salt Lake City, UT05.2017
Skills
- Exceptional communication skills
- MS Windows proficient
- MS Office proficient
- Patient with escalated customers
- Fully Fluent in Spanish and English
- Ability to work in a team structure
- Ability to verbally communicate with people inside and outside of the workplace
- Great people skills
- Humorous but professional
- Complaint Resolution
- Account Updating
- Product Knowledge
- Problem-Solving Abilities
- Active Listening
- Information Security
References
Scott Sullivan, Supervisor at Empire/ Suntuity Solar, 515-988-3354 Jose Gonzalez, Manager at Security National Life, 801-680-1175
Timeline
Customer Service Representative
Energy Service Partners
04.2022 - Current
Customer Service Representative
Empire/ Suntuity Solar
05.2019 - 03.2023
Customer Service Representative
Security National Life
05.2017 - 04.2019
Olympus High School
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