Miguel Garcia
Methuen
Summary
Results-oriented professional with 10+ years of experience. A proven knowledge of versatility with technology, development, workflow prioritization, and customer service. Aiming to leverage my skills to successfully fill the role at your company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Verizon Enterprise
North Reading, MA
03.2025 - Current
- Assisted in managing daily store operations to ensure optimal customer service and efficiency.
- Trained new staff on store policies, procedures, and customer engagement strategies.
- Monitored inventory levels to support restocking efforts and reduce shrinkage.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Led team meetings focused on performance improvement and operational best practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Accomplishments: Successfully managed full store operations independently, leading the location to achieve the #1 ranking among 20 Verizon Wireless stores in the Northeast region for three consecutive quarters in 2025.
Product Support Representative III
UKG
Lowell, MA
02.2023 - 02.2025
- Analyzed data trends to provide actionable insights for decision-making.
- Utilized data visualization tools to effectively communicate business insights.
- Created detailed reports summarizing findings and recommendations for stakeholders.
- Automated repetitive reporting tasks using SQL, improving efficiency by 30%.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Product Zone Specialist
Apple Inc.
Salem, NH
05.2019 - 01.2023
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, security practices and staying up to date with the new products.
- Ability to listen, provide feedback and provide mentorship to others about products and sales.
- Identifying patterns based upon prior troubleshooting experience to diagnose symptoms and causes
- Experience working in a dynamic, fast-paced environment and can make decisions quickly, sometimes under tight deadlines.
- Excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
- Accomplishments: #1 business sales in New England for Revenue and Introductions.
Sales Leader
T-Mobile
Salem, NH
07.2016 - 04.2019
- Interacted with customers on a personal and friendly level, building rapport.
- Educated customers on the best options available to fit their needs
- Assisted customers in setting up their devices
- Taught peers best practices to help their customers, in return furthering the success of the store.
- Skillfully sold product to meet the quota of the store, exceeding expectations.
- Accomplishment at store: #1 Sales in Revenue in New Hampshire
Customer Support Representative
Verizon Wireless
Salem, NH
01.2015 - 05.2017
- Referred major hardware and software problems and defective products to vendors and technicians for service.
- Modified and customized commercial programs for internal needs
- Performed routine and scheduled maintenance services.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized automated systems to log and retrieve call information.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Education
Paramedic Technology Associate Degree -
NECC
Haverhill, MASkills
- Attention to detail
- Computer/Technology Proficiency
- Organized/Focused
- Team player
- Strong Communication/Interpersonal Skills
- Fine Motor Skills
- Problem-solving
Certification
Maintain an active, current CPR certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Verizon Enterprise
03.2025 - Current
Product Support Representative III
UKG
02.2023 - 02.2025
Product Zone Specialist
Apple Inc.
05.2019 - 01.2023
Sales Leader
T-Mobile
07.2016 - 04.2019
Customer Support Representative
Verizon Wireless
01.2015 - 05.2017
Paramedic Technology Associate Degree -
NECC