Miguel Garcia Jr.
Fairview,NJ
Summary
Multi-Unit Manager with over 25 years of experience delivering operational excellence and profitability in multi-million-dollar retail environments. Expertise in streamlining processes, inventory management, buying, training, and development. Proven track record of achieving goals through forecasting, financial budgeting, analytics, and strategic planning. Skilled in managing large teams and implementing strategies that drive growth and efficiency
Overview
28
28
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
07.2023 - Current
- Achieved #1 ranking in the district for sales, installations, and pipeline within one year and a half, significantly improving from a prior years rank of 7 out of 8.
- Led departments contributing 20% of the store’s total revenue, generating a substantial portion of the store's $75 million annual revenue.
- Fostered a high-performing team culture, resulting in 90% of specialists earning bonuses and sustaining strong motivation and engagement.
- Mentored and developed a team of eight specialists, with five consistently ranking in the top 10 in the district and contributing to the store's elevated status.
- Propelled the store's performance to 20th in the region out of 149 stores and 40th company-wide out of 1,729 locations, showcasing consistent achievement of key performance indicators.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Provided individualized coaching and leadership development to prepare team members for advancement, ensuring a seamless transition into leadership roles, resulting in the promotion of three Customer Service Associates (CSAs) to Department Supervisors and one to Assistant Store Manager.
District Merchandising Manager
Bed Bath & Beyond
04.2011 - 04.2022
- Managed training, planning, and inventory for 8 stores, including the flagship location, generating $240M in revenue across New York and New Jersey.
- Oversaw a territory with 3 of the company’s top-performing stores.
- Analyzed weekly and monthly reports to identify sales, inventory, and operational opportunities, partnering with management to set and achieve attainable goals
- Led localization efforts, developing neighborhood store culture through vendor collaboration and local product assortments.
- Created event-specific assortments generating $2.5M in sales and collaborated with corporate teams to refine company-wide strategies and offerings.
- Designed layouts, assortments, and localized product selections for new concepts, including “Store of the Future” and “Store Within Store” initiatives.
- Opened 32 locations across the Northeast Division and developed training programs for ordering, inventory control, and new rollouts.
Store Manager
Bed Bath & Beyond
04.2007 - 03.2011
- Directed operations of the flagship 6th Avenue store, generating $82M annually with a team of 200+ employees across 100,000 sq. ft.
- Achieved a 91% engagement survey score, surpassing the company goal of 80%, and ranked #1 in the region for customer service.
- Reduced employee turnover by 10% through internal promotions, team recognition, and regular department meetings.
- Promoted 30+ associates into leadership roles by fostering a culture of development, trust, and open communication.
- Reduced inventory shrink from 3.4% to 1.2% through strategic process improvements and collaboration with loss prevention leaders.
- Conducted product and category training to enhance forecasting, budgeting, analytics, and strategic planning, improving the customer experience.
Assistant Manager
Bed Bath & Beyond
08.2003 - 03.2007
- Managed the "Hardside" division, overseeing three departments: Seasonal, Kitchen Gadgets, Kitchen Electrics, and Dinnerware, which collectively generated $46 million in annual revenue.
- Directed training and development for a team of 40+ associates, fostering growth and ensuring consistent operational excellence.
- Increased annual sales from $42 million to $46 million by implementing a new ordering schedule, achieving a 9.5% year-over-year growth.
- Led a team of three replenish collaborating to create and follow an optimized weekly ordering chart, ensuring proper stock levels and maintaining availability of the top 20 items.
- Managed six replenishment/ Fulfillment team members, optimizing inventory flow by creating ordering and transfer schedules, effectively reallocating products to high-demand stores.
- Successfully promoted three replenishers to Department Manager roles through mentorship and skill development.
- Selected for the Fast Track Program by the Store Manager and District Manager for demonstrated leadership capabilities and potential for growth.
- Oversaw the training and development of over 100 associates across "Hardside" and "Softside" departments.
- Provided frontline support at registers, addressing escalated customer concerns and ensuring seamless store operations.
Store Manager
Blockbuster Video
02.1997 - 05.2003
- Directed all sales, operations, and business development activities for the flagship store generating $1.2 million in annual revenue.
- Achieved customer service excellence, maintaining an average mystery shop score of 98%, surpassing the company goal of 85%.
- Led the store to become #1 in the company for membership upgrades year-over-year.
- Ensured merchandising aligned with company profile and attribute standards, optimizing product placement and sales potential.
- Recognized for exceeding company goals and driving district performance, earning an invitation to an exclusive award ceremony in Las Vegas for consecutive years.
- Fostered strong customer relationships and enhanced employee engagement to deliver an exceptional customer experience.
Education
Associates Degree - Business Managment, Accounting
Borough of Manhattan Community College
05.2000
Skills
- Project Management
- Operations
- Business Analysis
- Talent Development
- Merchandising
- Assortment planning
- Buying
- Bilingual
- Excel
- Power Point
Languages
Spanish
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Accomplishments
- Consistently exceeded customer satisfaction goals, earning recognition for exceptional service delivery.
- Improved store performance metrics by implementing efficient inventory and cost management practices.
- Transformed underperforming store to district leader in sales and customer service excellence.
- Enhanced team productivity and customer satisfaction, driving measurable improvements in district and regional rankings.
- Delivered exceptional operational and financial results through strategic planning, leadership, and employee development
Increased team productivity and morale by fostering an inclusive and collaborative work environment.
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
07.2023 - Current
District Merchandising Manager
Bed Bath & Beyond
04.2011 - 04.2022
Store Manager
Bed Bath & Beyond
04.2007 - 03.2011
Assistant Manager
Bed Bath & Beyond
08.2003 - 03.2007
Store Manager
Blockbuster Video
02.1997 - 05.2003
Associates Degree - Business Managment, Accounting
Borough of Manhattan Community College
Similar Profiles
Alicia PalomaresAlicia Palomares
Flooring Sales Specialist at Lowes Home ImprovmentFlooring Sales Specialist at Lowes Home Improvment
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Edward WattsEdward Watts
Customer Service Sales Representative at Lowes Home ImprovmentCustomer Service Sales Representative at Lowes Home Improvment
Adrian RiveraAdrian Rivera
Branch Manager at Cooper Electric Supply CompanyBranch Manager at Cooper Electric Supply Company