Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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MIGUEL GIRANO

Sunrise

Summary

Dynamic professional with extensive experience at Seminole Hard Rock, excelling in customer relationship management and data analysis. Proven track record in team leadership and sales strategy development, enhancing operational efficiency and customer satisfaction. Bilingual in English and Spanish, adept at fostering strong client connections and driving business growth.

Overview

5
5
years of professional experience

Work History

Credit Account Manager

Seminole Hard Rock
Hollywood
06.2024 - Current
  • Process and verify information provided by casino guests, such as bank ratings and credit reports.
  • Safeguard High Level of Patron PII.
  • Accept and process in-house and telephone applications.
  • Assist credit guests with any inquiries regarding their credit line.
  • Updates customer credit files with the latest information as prompted by the computerized system.

Assistant Manager

No Cap Hemp Co
Davie
07.2022 - 05.2024
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed promotional strategies to increase sales volume.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Shift Leader

Leaf House
Cooper City
05.2021 - 07.2022
  • Resolved customer complaints promptly and professionally.
  • Adhered to all health code regulations while preparing food items for customers.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Assisted in training new employees on shift operations.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.

Education

Associate of Arts - Business Accountancy

Broward College
Fort Lauderdale, FL
05-2022

Skills

  • Bilingual (English/Spanish)
  • Microsoft Excel
  • Team Management
  • Sales Strategy Development
  • Data Analysis
  • Customer Relationship Management
  • Leadership Experience
  • Active Listening & Communication
  • Data entry

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Credit Account Manager

Seminole Hard Rock
06.2024 - Current

Assistant Manager

No Cap Hemp Co
07.2022 - 05.2024

Shift Leader

Leaf House
05.2021 - 07.2022

Associate of Arts - Business Accountancy

Broward College
MIGUEL GIRANO