Miguel Giron
Baltimore,MD
Summary
Dedicated Customer Service professional with proven multitasking abilities. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively by bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR
Sharpened Image Inc.
Union , NJ
07.2023 - 03.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Assistant Manager
Mcdonalds
Nottingham , MD
02.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Leader
Dollar General
Nottingham , MD
03.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Education
GED -
Pearson VUE
CCBC06-2024
Skills
Complaint Handling
Call center experience
Customer Focus
CRM Software
Data Entry
Customer Service
Critical Thinking
Conflict Resolution
Technical Support
Product Sales
Data Collection
Account Management
Certification
- Food Safety Modernization Act Compliance Certificate – Food and Drug Administration recognized programs.
Timeline
CSR
Sharpened Image Inc.
07.2023 - 03.2024
Shift Leader
Dollar General
03.2021 - 08.2022
Assistant Manager
Mcdonalds
02.2021 - 10.2022
- Food Safety Modernization Act Compliance Certificate – Food and Drug Administration recognized programs.
GED -
Pearson VUE
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