Jazmen Dohawk
Hyattsville,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sharpened Image
03.2020 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Support Specialist
Protocall Communications
10.2017 - 03.2020
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
Dr. Henry A Wise Jr High School
Upper Marlboro, MDSkills
- Problem-Solving Abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Documentation
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Building Rapport
- Multi-line Phone Talent
Timeline
Customer Service Representative
Sharpened Image
03.2020 - 10.2024
Customer Support Specialist
Protocall Communications
10.2017 - 03.2020
High School Diploma -
Dr. Henry A Wise Jr High School
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