Ayana Wasson
Essex,MD
Summary
Skilled team player with strong background in Customer Service environments. Works well independently to handle assignments, and always ready to go beyond basic assignments. Quick learner with good computer abilities
Overview
8
8
years of professional experience
Work History
Ezpass CSR
Sharpened Image
Baltimore , MD
01.2024 - Current
- Provided individualized service & attention directly to our customers to ensure the timely, courteous & accurate resolution of Ezpass & video tolling issues
- Manage documentation & content on ezpassmd & IVR, in SOPs & other customer correspondence
- Develop standard operating procedures & policies to operate & adminster a variety of accountsparticipating in the Ezpass & video tolling programs
Security Officer
Paragon
Baltimore , MD
05.2021 - Current
- Process visitors by verifying ID, contacting agency escorts, issuing visitor passes, entering & maintaining data on visitor logs
- Responsible for operating all security equipment on post, such as X-ray machines, monitor closed circuit TV for any suspicious activity
- Document all communications over walkie & give response when needed
- Monitored entrances & exits to control access & prohibit entry of unauthorized individuals
Warehouse Agent
Amazon KBWI
Baltimore , MD
09.2019 - 07.2023
- Receive packages & separate them by flight codes
- Use scanners to read bar codes on products
- Load boxes onto trailers & planes
- Trained new team members to follow company safety policies & properly report hazards
Stocker
Walmart
Cockeysville , MD
04.2016 - 01.2020
- Unloaded new products, opened containers & routed products to sales floor or storage locations
- Restocked shelves & organized merchandise to facilitate easy customer navigation & contribute to positive shopping experience
- Tracked stock levels to maintain inventory supply for customers demands
Education
Associate of Applied Science - Nursing
Community College of The Air Force
Sheppard AFB Wichita Falls, TX08-2026
Associate of Applied Science - Funeral Service And Mortuary Science
Gupton-Jones
Decatur09-2004
Skills
- Security Screenings
- Identification Verification
- Document Management
- Metal Detector Operation
- Threat Management
- Patrol Buildings
- Monitor CCTV
- Analytical Thinking
- First Aid & CPR
Military Experience
- US Air Force May 2005-Dec 2013
- Medic/Senior Airman
Timeline
Ezpass CSR
Sharpened Image
01.2024 - Current
Security Officer
Paragon
05.2021 - Current
Warehouse Agent
Amazon KBWI
09.2019 - 07.2023
Stocker
Walmart
04.2016 - 01.2020
Associate of Applied Science - Nursing
Community College of The Air Force
Associate of Applied Science - Funeral Service And Mortuary Science
Gupton-Jones
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