Miguel G. Mendoza
Indianapolis,USA
Summary
Experienced Leasing Specialist in Property Management with 12 years of expertise in customer service and lease negotiations. Achieved an impressive closing ratio of 60-70%, consistently exceeding leasing targets. Seeking a full-time Leasing position that offers growth potential towards an Assistant Property Manager role. Core competencies include client relationship management, strategic marketing, and performance optimization. Social media "guru" and highly effective communicator in both Spanish and English,
Overview
8
8
years of professional experience
Work History
Bilingual Leasing Marketing Professional
Stone Creek Communities/Scandia Apartments
Indianapolis, Indiana
02.2022 - Current
- Handled all aspects of Resident Experience, including issue resolution, with a high degree of professionalism.
- Regularly exceeded monthly leasing goals.
- Walked units and models on a daily basis to ensure readiness for community tours and move-ins.
- Responded to all leads, and updated the lead management system with tour and follow-up notes.
- Updated the 'Big Board.'
- Coordinated several community events, including the Summer Flamingo Pool Party, National Hot Dog Day Cookout, Pet Appreciation Week, and the Scandia Bazaar Market.
- Conducted market research and analysis to identify consumer trends and preferences, and ensure competitiveness within the market.
- Worked on social media for the community, including Facebook, Instagram, and YouTube. I scheduled posts at least three times weekly to promote the property, resident events, employer recognitions, and support for local initiatives, giving back to the community.
- I further honed my time management skills, including the ability to multitask, prioritize, and meet deadlines, and I am a team player.
Bilingual Leasing and Marketing Director
Gramercy Apartments
Carmel, Indiana
08.2018 - 08.2021
- Started as Leasing Consultant and worked my way up to Leasing and Marketing Director
- Compiled Weekly Leasing Reports for Property Manager.
- Screened and notified applicants of their acceptance or denial as residents in accordance with company policy and Equal Housing Opportunity requirements
- Regularly exceeded weekly and monthly leasing goals both individually and as a Team.
- Reviewed all move in and move out processes.
- Walked model apartments, vacant units and property daily
- Updated CRM daily and responded to Leasing inquiries
- Planned at least 1 resident event per month and maintained all Social Media platforms including Facebook and Instagram
- Conducted 1-on-1 meetings with members of the leasing team each month
- Conducted market research to identify customer needs and preferences.
- Conducted marketing surveys and made marketing recommendations based on an analysis of the surveys
Bilingual Multi-Site Leasing Consultant
Brookwood Apartments
Indianapolis, Indiana
04.2017 - 07.2018
- 404 Unit Property
- Greeted, assisted, and leased apartments to prospective residents
- Ensured appearance of the model apartment and target apartments were acceptable for showing
- Gathered information from the prospective residents and assisted in the completion of application for residency
- Created and executed all leases documents
- Assisted Property Manager in ensuring all property marketing was current, accurate, relevant
- Responsible for daily marketing efforts though Craigslist and/or other outreach
- Aided Assistant Property Manager in developing and maintaining an effective resident retention program
Education
ESL English Second Language -
Ivy Tech Community College
Indianapolis, Indiana01.2007
Bachelor of Journalism - Ciencias de la Comunicacion, Advertising & Public Relations
CATHOLIC UNIVERSITY ANDRES BELLO
Caracas, Venezuela01.2002
Skills
- Bilingual (Spanish and English)
- Extremely Organized
- Highly skilled at Social Media and Digital Marketing
- Extensive Leasing Experience and Knowledge
- Closing Ratio Average of 60-70%
- Experience with various Property Management software platforms including Yardi, Onesite, Rent Manager, App Folio, Core Logic and Tenant Safe
- POP Card
- ADP
- Adept at usage of Word, Excel and Power Point software
- Video lap
- Knowledgeable of Fair Housing Laws
- Knowledgeable of NAA Lease Contracts and Addendums
Timeline
Bilingual Leasing Marketing Professional
Stone Creek Communities/Scandia Apartments
02.2022 - Current
Bilingual Leasing and Marketing Director
Gramercy Apartments
08.2018 - 08.2021
Bilingual Multi-Site Leasing Consultant
Brookwood Apartments
04.2017 - 07.2018
ESL English Second Language -
Ivy Tech Community College
Bachelor of Journalism - Ciencias de la Comunicacion, Advertising & Public Relations
CATHOLIC UNIVERSITY ANDRES BELLO
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