MIGUEL GOMEZ HURTADO
McAllen,TX
Summary
Dynamic Hybrid Adjuster with extensive experience at Fred Loya Insurance Company, specializing in claims investigation and damage assessment. Demonstrated ability to enhance client relationships and streamline claim processes, resulting in increased efficiency and satisfaction. Strong commitment to compliance and risk assessment, consistently achieving favorable outcomes in high-pressure situations.
Overview
16
16
years of professional experience
Work History
Hybrid Adjuster
Fred Loya Insurance Company
10.2022 - Current
- Cultivated strong relationships with policyholders, agents, and colleagues through professionalism and effective communication.
- Ensured compliance with state regulations and company policies by reviewing all claim-related materials diligently.
- Facilitated client understanding of insurance coverage by clarifying complex terms and conditions.
- Enhanced claim processing efficiency by conducting thorough investigations and addressing discrepancies promptly.
- Analyzed police reports, medical treatment records, and physical property damage to assess extent of liability.
Customer Service Representative
Fred Loya Insurance Company
03.2012 - 10.2022
- Effectively managed high-stress situations, resolving disputes while maintaining professionalism.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Processed policy updates accurately, addressing client needs in a timely manner.
- Assisted clients in filing claims, coordinating with adjusters to expedite settlements.
- Trained new customer service representatives on policies and best practices for improved performance.
- Answered incoming calls, articulating product value to prospective customers and supporting current policyholders.
- Managed high call volume while ensuring empathy and attention to detail in interactions.
Mechanic
Lerma's Auto Electric
06.2009 - 03.2012
- Inspected and tested equipment to identify worn or damaged parts.
- Replaced defective, missing, or damaged components with new or refurbished parts.
- Conducted diagnostic procedures to determine root causes of mechanical issues.
- Executed preventative maintenance, including oil changes and brake jobs, to ensure vehicle reliability.
- Maintained operational efficiency by adhering to operating instructions and troubleshooting breakdowns.
Education
High School Diploma -
Lopez High School
Brownsville, TX06-2009
Skills
- Claims investigation
- Damage assessment
- Property valuation
- Policy interpretation
- Active listening
- Claims processing
- Risk assessment
- Sales background
- claims adjuster license
- Team collaboration
- Settlement negotiation
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hybrid Adjuster
Fred Loya Insurance Company
10.2022 - Current
Customer Service Representative
Fred Loya Insurance Company
03.2012 - 10.2022
Mechanic
Lerma's Auto Electric
06.2009 - 03.2012
High School Diploma -
Lopez High School
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