Miguel Gonzalez
4206 Trilene Grand Prairie,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Suntex Marina - Lynn Creek Marina
2020.08 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- View Circle of Boating reservation for the morning and through out the evening to ensure all boats are properly inspected with Safety equipment and running efficiently.
- Assists slip tenant with docking and tying their boat upon enter the Marina to visit the Ship Store.
- Attend to wet and dry slips to ensure Boats are properly being stored and tenant is abiding by Marina Standards
- Weekly manager meeting for updates for tasked need to be completed in and around the marina for the week
Assistant Store Manager
Columbia Sportswear
2018.10 - 2020.09
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provide information on latest technology such as benefits of Omni-Heat, Cool ,Wick, Freeze for all types of Clothing and Shoes alike.
- Ensure Customers are informed of current promotions such as percentage discounts or BOGO specials.
- Promote Rewards Program to customer for additional dollar amounts off with Loyalty Rewards System.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Lodge Lead Manager
Dick Sporting Goods
2015.08 - 2018.09
- Process 4473 Application for comprehensive background check daily using both online application process for in-store purchases with verification and traditional NICS phone-in checks.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Listened to customer needs and desires to identify and recommend optimal product for the proper firearm.
- Ensure all firearms are locked with in glass case with trigger locked properly secured on firearm.
- Provide Knowledgeable advise for Terminal Tackle on seasonal changes for primary fishing needs
- Water Craft Knowledge of kayak Vessel along with safety practices and necessity for the body of water.
Team Leader
Chick Fil A
2013.06 - 2015.10
- Properly set front counter for SOD to ensure all beverage bars is stocked and Drive-Thru Stations are prompt and ready.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Tarrant County College District
Fort Worth, TXHigh School Diploma -
James Bowie High School
Arlington, TX05.2013
Skills
- Quality Assurance
- Effective Working Relationships
- Payment Processing
- ID Verification
- Accurate Money Handling
- Sales Analysis
- Strong Multitasking Skills
- Stock Management
- Profit and Loss Control
- Customer Service
- Reporting Familiarity
Languages
Spanish
Limited Working
Timeline
Retail Store Manager
Suntex Marina - Lynn Creek Marina
2020.08 - Current
Assistant Store Manager
Columbia Sportswear
2018.10 - 2020.09
Lodge Lead Manager
Dick Sporting Goods
2015.08 - 2018.09
Team Leader
Chick Fil A
2013.06 - 2015.10
Tarrant County College District
High School Diploma -
James Bowie High School
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