Miguel Gonzalez

-Oversee daily operations across multiple Felice locations.

- Train and support staff to ensure consistent brand standards.

- Partner with GMs and DOs on scheduling, inventory, and compliance.

- Resolve guest concerns and enhance the overall dining experience.

- Act as a bridge between locations to maintain smooth operations during peak service.

-Managed daily beverage operations, ensuring quality and consistency in service.

-Trained staff on beverage preparation techniques and customer service standards.

-Assisted in inventory management, tracking stock levels and ordering supplies as needed.

-Collaborated with kitchen staff to develop seasonal drink menus aligned with culinary themes.

-Monitored compliance with health and safety regulations within beverage service areas.

-Implemented cost-control measures to optimize beverage pricing and minimize waste.

-Designed beverage menus

-Managed cash handling, tabs, and POS operations with accuracy under pressure

-Created and served classic and signature cocktails while maintaining consistency and speed

-Trained new barbacks and junior bartenders on service standards, cocktail builds, and safety protocols

-Supervised front-of-house operations during peak events, including concerts, sports, and holiday rushes

-Directed a large team of servers, bartenders, and bussers to maintain smooth service flow

-Resolved guest complaints swiftly, ensuring recovery and retention in high-stakes situations.

-Assisted with scheduling, shift coverage, and end-of-night reporting to management

- Managed guest relations, coordinated reservations in a busy, high-volume restaurant.

- Transitioned to server role, specializing in Italian cuisine and wine pairings.

- Delivered exceptional service in a fast-paced environment