Miguel Heath
Rio Rico,AZ
Summary
Dynamic public safety professional with extensive experience at Santa Cruz County Sheriff’s Office, excelling in call prioritization and incident documentation. Proven ability to manage high-stress situations while maintaining professionalism and integrity. Skilled in multitasking and effective communication, ensuring timely responses to emergencies and enhancing team collaboration.
Overview
5
5
years of professional experience
Work History
Lead Public Safety Telecommunicator
Santa Cruz County Sheriff’s Office
Nogales, AZ
11.2024 - Current
- Assisted in training new telecommunicators on operational procedures and system functionalities.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Coordinated with law enforcement, fire, and medical personnel to ensure timely response to emergencies.
Public Safety Telecommunicator
Santa Cruz County Sheriff’s Office
Nogales, AZ
09.2022 - 11.2024
- Operated multi-line phone systems to efficiently manage incoming emergency calls.
- Monitored radio communications to support law enforcement and emergency service units in the field.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
Roofing Laborer
Castros Roofing
Nogales, AZ
09.2021 - 09.2022
- Assisted in installing roofing materials, ensuring adherence to safety protocols.
- Maintained cleanliness and organization of worksite, improving safety and efficiency.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
Warehouse Worker
Prime Time Produce
Rio Rico, AZ
06.2021 - 07.2021
- Operated forklifts and pallet jacks for efficient loading and unloading of produce shipments.
- Implemented safety protocols to ensure compliance with health standards.
- Collaborated with team members to streamline order fulfillment processes.
Education
High School Diploma -
Nogales High School
Nogales, AZSkills
- Professionalism and integrity
- Public safety awareness
- Information gathering
- Call prioritization
- Incident documentation
- Teamwork
- Problem-solving
- Time management
- Listening skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Public Safety Telecommunicator
Santa Cruz County Sheriff’s Office
11.2024 - Current
Public Safety Telecommunicator
Santa Cruz County Sheriff’s Office
09.2022 - 11.2024
Roofing Laborer
Castros Roofing
09.2021 - 09.2022
Warehouse Worker
Prime Time Produce
06.2021 - 07.2021
High School Diploma -
Nogales High School