Miguel Lugo
Austin
Overview
23
23
years of professional experience
Work History
Assistant Manager
7-eleven Stores, Inc.
06.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Maintenance Engineer
Atx Hotels. Llc.
06.2021 - 08.2023
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Diagnosed and resolved machine operation variations and equipment problems.
- Performed troubleshooting and repair for complex electrical equipment.
Superintendent
CIM Ent., Inc
05.2016 - 11.2016
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Established successful procedures for day-to-day operations and long-term planning.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Managed 30 workers when performing duties in line with local and national building codes in construction.
- Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
Assistant Sales Manager
Broaddus Enterprises, Inc.
03.2001 - 12.2013
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Administrative Assistant
Capital Imaging Associates
10.2002 - 02.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- medical records
- patient check-in
Front Desk Agent
Austin Radiological Associates
02.2001 - 10.2002
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs
- medical records
- patient check-in.
Education
Computer Office Skills
A.S. Johnston H.S.
Austin, TX06.1989
Skills
- Marketing Tactics
- Training and Development
- Vendor Performance Monitoring
- Managing Multiple Priorities
- bilingual spanish
Timeline
Maintenance Engineer
Atx Hotels. Llc.
06.2021 - 08.2023
Superintendent
CIM Ent., Inc
05.2016 - 11.2016
Assistant Manager
7-eleven Stores, Inc.
06.2014 - Current
Administrative Assistant
Capital Imaging Associates
10.2002 - 02.2006
Assistant Sales Manager
Broaddus Enterprises, Inc.
03.2001 - 12.2013
Front Desk Agent
Austin Radiological Associates
02.2001 - 10.2002
Computer Office Skills
A.S. Johnston H.S.