Miguel Angel Luna
Highland,United States
Summary
With over 6 years of experience in customer service and 1 year of utilizing Forbes five-star standards, this US Marine has honed the ability to adapt and overcome any situation or obstacle. Dedication to excellence drives the constant pursuit of skill expansion. Eager to transition from a successful military career to the field of law enforcement, this candidate possesses extraordinary leadership skills and problem-solving abilities. Remaining calm under pressure, superior time management and conflict resolution skills will undoubtedly contribute to success in this new endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder Sales Associate
Helzberg Diamonds
09.2024 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Military Police Ofcer
Marine Corps Reserves
11.2020 - Current
- -Preventing crimes by enforcing federal and state laws. -Protect life and property -Patroling designated areas -Able to deal with multiple calls like domestic disturbances, larceny, Aid Assist, ETC -Detaining suspect -Being able to complete paperwork in a certain manner at a certain time -Conducting searches -Knowledge of federal and state laws -Write accurate notes in real-time
Sales Associate
Ashleys Furniture
11.2023 - 09.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Mattress Firm
06.2023 - 11.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Communicated with clients to find and design layout best suited for client needs and location.
Valet Attendent
Yaamava Resort And Casino
03.2022 - 06.2023
- -Greeting customers and assisting with luggage -Park Cars in a safe manner -Be able to input vehicle descriptions into company computers
Associate
Home Depot
05.2020 - 03.2022
- -Helping customers select from a wide range of selections for personal and business projects. -Being able to drive a range of forklifts to bring and transport pallets -Encouraging customers to apply for a credit card -Sharing product knowledge -Giving exceptional customer service
Associate
TJ Maxx
08.2019 - 03.2020
- -Helping customers select from multiple lines of clothing styles -Greet customers in a welcoming manner -Give customers exceptional customer service -Attend customers when paying by giving the right amount of cash and encouraging customers to apply for an in-store credit card.
Crew Member
Charleys Philly Steaks
03.2017 - 07.2019
- -Serving meals by following a certain recipe and maintaining a sanitary kitchen -Giving customers exceptional customer service -Being able to adapt and overcome obstacles in the kitchen -Desecrate situations with customer
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06.2019
Skills
- Professional Experience
- Customer service
- Leadership
- Time Management
- Disciplined
- Patience
- Persuasive Speaking Skills
- Selfless
- Empathy
- Exceptional Listening
- Attentiveness
- Clear Communication skills
- Taking Responsibility
Certification
- EVOC Certification 04/2020
- CPR Certification | 04/2020
- Taser Certification | 04/2020
- HUMVEE license | 05/2020
- OC Certification | 04/2020
Timeline
Key Holder Sales Associate
Helzberg Diamonds
09.2024 - Current
Sales Associate
Ashleys Furniture
11.2023 - 09.2024
Sales Associate
Mattress Firm
06.2023 - 11.2023
Valet Attendent
Yaamava Resort And Casino
03.2022 - 06.2023
Military Police Ofcer
Marine Corps Reserves
11.2020 - Current
Associate
Home Depot
05.2020 - 03.2022
Associate
TJ Maxx
08.2019 - 03.2020
Crew Member
Charleys Philly Steaks
03.2017 - 07.2019
High School Diploma -
San Gorgonio High School
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