Melissa Robinson
North Las Vegas
Summary
Customer-focused professional with experience in retail sales and a background in ophthalmology tech. Bilingual in Spanish, facilitating effective communication with diverse clients. Completed mixology certification and holds TAM and food handler card, seeking Bar Apprentice position to enhance bartending skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Holder Sales Associate
Pandora Jewelry
08.2022 - 02.2024
- Achieved sales goals by engaging customers, providing exceptional service, and promoting special items.
- Managed key holder responsibilities, including opening and closing store and setting alarms to ensure security.
- Managed store operations and ensured excellent customer service standards.
- Oversaw inventory management and organized product displays to enhance customer shopping experience.
- Trained and mentored new staff on company policies and procedures.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Left job to pursue being a stay-at-home mom.
Housekeeper
Primavera Cleaning Services
05.2019 - 08.2022
- Conducted regular inspections to maintain high standards of cleanliness and client satisfaction.
- Cleaned and organized homes to enhance client satisfaction.
- Implemented time management strategies to efficiently complete tasks within scheduled hours, enhancing overall service delivery.
- Oversaw home management during client travel, guaranteeing seamless operation and client peace of mind.
- Adhered to safety protocols while using cleaning chemicals and tools.
Back Office Tech
Shepherd Eye Center
10.2016 - 09.2017
- Conducted eye exams and submitted prescriptions to doctor through electronic system, ensuring accuracy and timely patient care.
- Selected to manage patient flow for busiest doctor at SEC, demonstrating efficiency and capability in a high-volume environment.
- After becoming a mother, left to pursue being a stay-at-home mom during that time.
Sales Specialist
Victoria's Secret
09.2015 - 10.2016
- Achieved daily sales goals through consistent performance and customer engagement.
- Engaged customers through personalized service and product knowledge.
- Developed strong relationships with repeat customers to foster loyalty.
- Provided support to team members by sharing cash register expertise.
Cashier
Rainforest Café Gift Shop
06.2015 - 09.2015
- Operated cash register with accuracy, processing various payment methods to ensure smooth transactions.
- Managed returns and exchanges in line with store policies, ensuring customer satisfaction and compliance.
- Stocked shelves and organized merchandise, improving visual appeal and accessibility for customers.
- Supported team members during Rainforest Café relocation by guiding them in seeking new employment.
Retail Sales
Ultimate Wireless
01.2012 - 08.2014
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Quickly identified and addressed customer needs to improve service experience.
- Guided customers in selecting cell phones and accessories tailored to their specific needs.
- Described the use and operation of merchandise to customers.
- Opened and closed the store, including counting cash, opening, and closing cash registers and creating staff assignments.
- Placed special orders for customers.
- Operated family-owned business
Education
Nail Tech -
Academy of Hair Design
Las Vegas, NV01-2018
High School -
Monache High School
Porterville, CA01-2015
Skills
- Sales strategies
- Customer service
- Cash handling
- Inventory monitoring
- Quality assurance
- Multitasking
- Time management
- Team leadership
- Spanish proficiency
- Interpersonal skills
- Inventory management
- Customer relationship management
- Conflict resolution
- Attention to detail
- Communication skills
- Problem solving
Referrals And References
- Dr. Brad Stewart, 702-296-4669
- Kimberly Link, 702-400-1028
- Mr. Jeff Gilstrap, 725-777-6775
- Lisa Robinson, 702-328-8002
- Beth Hunter, 702-412-6693
Activities
- Marketing 1, 2012-2013
- Keyboarding, 2012-2013
- FBLA Club: Future Business Leaders of America, 2012-2013
- Yearbook, 2013-2014
- Leadership, 2013-2014
- Marketing 2, 2014-2015
- We R Community: Leader, 2014-2015
- DECA Club: Entrepreneurship in Business, 2014-2015
Certification
- Bartending Certificate of Completion
Timeline
Key Holder Sales Associate
Pandora Jewelry
08.2022 - 02.2024
Housekeeper
Primavera Cleaning Services
05.2019 - 08.2022
Back Office Tech
Shepherd Eye Center
10.2016 - 09.2017
Sales Specialist
Victoria's Secret
09.2015 - 10.2016
Cashier
Rainforest Café Gift Shop
06.2015 - 09.2015
Retail Sales
Ultimate Wireless
01.2012 - 08.2014
Nail Tech -
Academy of Hair Design
High School -
Monache High School