Dynamic customer service professional excelling in technical communication and customer relations. Adept at troubleshooting and process optimization, I effectively resolved customer inquiries, ensuring satisfaction and loyalty. My adaptable nature and commitment to continuous improvement drives my success in fast-paced environments.
Hi, I’m
Miguel Mendez
Reseda,CA
Summary
Overview
11
years of professional experience
Work History
Apple
Specialist
08.2024 - 02.2025
Job overview
- Utilized extensive knowledge of Apple products and general tech to provide excellent and accurate suggestions to customers.
- Assisted customer in finding the correct products precisely tailored to their needs and wants
- Strongly searched for all and any possible solutions to help customers with budgets walk out with a product today.
- Effectively answered any questions customers had with accuracy
Best Buy
Geek Squad Technical Associate
09.2022 - 02.2024
Job overview
- Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Audited hardware inventory, preparing orders to replace product or service.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Panda Express
Cook
07.2022 - 08.2022
Job overview
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Spectrum
Outdoor Sales Representative
03.2022 - 06.2022
Job overview
- Utilized strong communication skills and extensive knowledge of Spectrum products.
- Sold Spectrum internet, phone, and cable services to clients putting to use the extensive knowledge of our rates and competitor rates to get customers the best deal catered to their needs.
- Went door-to-door informing clients about Spectrum's products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Chick Fill A
Back of House Cook
01.2021 - 01.2022
Job overview
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Westlake Financial Services
Customer Service Agent
08.2020 - 10.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Assisted customers with account and payment inquiries for their vehicles.
- Delivered excellent service to all customers.
- Responded to customer requests for products, services, and company information.
Doghaus
Shift Leader
02.2019 - 05.2020
Job overview
- Enforced company policies and regulations with employees.
- Assisted in both Back and Front of Haus where needed to maintain regular and quick workflow especially in times of crew shortage.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed incoming inventory, ensuring proper stock levels
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Little Caesars Pizza
Crew Kitchen Staff Member
11.2013 - 07.2018
Job overview
- Chopped vegetables, cut up fruit, and prepared sauces.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated kitchen equipment including dough machine, oven, and dough flattener in accordance with manufacturer instructions.
- Followed recipes and instructions to prepare food correctly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Davenport UniversityGrand Rapids, MI
BBA from Business Management
University Overview
- Extracurricular Activities: Football
Los Angeles Pierce CollegeWoodland Hills, CA
Associate of Applied Science from Kinesiology
05-2018
University Overview
- 3.4 GPA
- Extracurricular Activities: Football
Skills
- Maintenance and repair
- Process optimization
- Troubleshooting techniques
- Knowledge sharing
- Customer relations
- Technical communication
- Team collaboration
- Adaptable
- Versatile
- Easily Coachable
- Continuous improvement
Accomplishments
Accomplishments
Through hard work and determination I was able to recieve multiple offers in both Division 1 and Division 2 colleges playing Football. Ultimately signing with Davenport University, a Division 2 University, who offered me a full ride scholarship opportunity to play for them.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Sustainable Tech Innovations
- Coding and Programming
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
- Photography
Timeline
Specialist
Apple
08.2024 - 02.2025
Geek Squad Technical Associate
Best Buy
09.2022 - 02.2024
Cook
Panda Express
07.2022 - 08.2022
Outdoor Sales Representative
Spectrum
03.2022 - 06.2022
Back of House Cook
Chick Fill A
01.2021 - 01.2022
Customer Service Agent
Westlake Financial Services
08.2020 - 10.2020
Shift Leader
Doghaus
02.2019 - 05.2020
Crew Kitchen Staff Member
Little Caesars Pizza
11.2013 - 07.2018
Davenport University
BBA from Business Management
Los Angeles Pierce College
Associate of Applied Science from Kinesiology
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