Miguel Mendoza

• In charge of shipping and receiving.

• Operate cranes and forklift.

• Work with quality control to examine mostly structural pieces, with some pipe and make sure everything is up to standard.

• Work closely with the office to make sure everything is accounted for and is shipped to correct location.

• Talk to truck drivers on specifics about what loads they will take and where, as well as planning and loading trailers.

• Operated forklift and other equipment on daily basis.
• Collaborated with team members to efficiently complete projects within tight deadlines.
• Inspected work areas to organize supplies, remove debris, and eliminate safety hazards.
• Supported other operators as needed, demonstrating adaptability and teamwork in high-stress environments.

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
• Consistently met deadlines and quality goals for accuracy and timeliness.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Improved resolution time with effective problem-solving for customer complaints.