Miguel Miranda
Indio,CA
Summary
Hardworking and reliable sales professional with hands-on experience managing four retail store locations and working directly with customers in fast-paced, high-volume environments. Brings extensive front-of-house experience as a server and houseman, consistently delivering strong first impressions and exceptional customer service. Highly driven and dependable, with a proven ability to learn new POS systems quickly, balance daily operations, and perform under pressure. Known for strong multitasking skills, willingness to work extended hours when needed, and a commitment to developing team talent, maintaining high standards, and consistently exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Store Manger
Premium Wireless
- Oversaw the daily operations and sales performance of 4 retail locations, ensuring the achievement of revenue targets and consistently high sales across all stores.
- Solely responsible for recruiting, hiring, and onboarding all store associates, ensuring the right fit for each location and maintaining high team morale.
- Developed and executed comprehensive training programs for new hires and ongoing employee development, ensuring consistent product knowledge, sales techniques, and customer service excellence across all stores.
- Managed and created employee schedules, ensuring optimal coverage during peak hours and addressing time-off requests to maintain smooth operations at all times.
- Coordinated daily follow-ups with store teams, ensuring alignment with sales goals, and provided ongoing support and coaching to keep employees motivated and focused on performance targets.
- Drove sales of mobile phones and accessories, creating strategies to increase accessory sales and customer engagement.
- Fostered a positive and productive work environment, maintaining strong team dynamics and consistently high employee retention.
Team Lead Valet
Mission Hills Country Club
Palm Desert, CA
01.2017
- Greet guests with a professional and courteous demeanor, providing exceptional customer service upon arrival and departure.
- Safely and efficiently park, retrieve, and manage vehicles in high-traffic environments, ensuring careful handling and adherence to all safety protocols.
- Maintain a clean, organized valet area and assist with traffic flow to optimize space and reduce wait times.
- Keep detailed records of vehicle tags, keys, and locations to ensure accuracy and accountability.
- Assist guests with directions, luggage, and other requests to enhance their overall experience.
- Respond calmly and professionally in fast-paced or high-pressure situations, demonstrating excellent communication and problem-solving skills.
- Work collaboratively with team members and management to uphold service standards and ensure guest satisfaction.
Server/ Busser/Lead Barback
Las Casuelas
Rancho Mirage, CA
04.2014 - 02.2016
- Delivered exceptional customer service to enhance dining experiences.
- Managed orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas.
- Assisted in training new servers on menu knowledge and service standards.
- Adapted quickly to high-pressure situations during peak hours.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Banquets / Houseman/Pool Attendant
Renaissance Marriott Hotel
Rancho Mirage, CA
01.2012 - 02.2014
- Maintained cleanliness and organization in public areas and guest rooms.
- Assisted with laundry processes, ensuring timely availability of linens and towels.
- Responded promptly to guest requests and inquiries, enhancing overall satisfaction.
- Collaborated with housekeeping staff to streamline daily operations and workflow.
Sever/Busser/Short Order Cook
Pizza Hut
Cathedral City, CA
04.2010 - 01.2013
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Supported team members during busy shifts, ensuring efficient workflow and timely service.
- Collaborated with kitchen staff to ensure accurate order delivery and guest satisfaction.
- Trained new servers on menu offerings and proper service techniques to enhance team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
High School Diploma -
La Quinta High School
6 2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Recruiting and hiring
- Staff supervision
- Sales expertise
Timeline
Team Lead Valet
Mission Hills Country Club
01.2017
Server/ Busser/Lead Barback
Las Casuelas
04.2014 - 02.2016
Banquets / Houseman/Pool Attendant
Renaissance Marriott Hotel
01.2012 - 02.2014
Sever/Busser/Short Order Cook
Pizza Hut
04.2010 - 01.2013
Store Manger
Premium Wireless
High School Diploma -
La Quinta High School
Work History
01-2021