Miguel Molina
Coconut Creek,FL
Summary
Dynamic professional with a proven track record of nurturing client relationships and driving business growth at Stellar Surface Pros. Excelled in strategic planning and exceptional customer service, enhancing customer satisfaction and repeat business. Skilled in marketing and sales leadership, with a knack for developing efficient operational processes. Demonstrated ability in mentoring teams for peak performance.
Overview
5
5
years of professional experience
Work History
Owner
Stellar Surface Pros
01.2024 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
Loan Officer
Westwood Funding
02.2022 - 01.2024
- Developed knowledge of compliance requirements to guide clients through loan processes.
- Promoted loan products to potential clients through various marketing strategies.
- Built strong relationships with clients by providing personalized loan options.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Server Trainer
Texas Roadhouse
01.2020 - 09.2021
- Conducted training sessions for new servers to enhance customer service skills and team collaboration.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
Associate of Science - Computer Science
Southern Adventist University
Chattanooga, TN02-2022
Skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Dining area maintenance
- Food and beverage pairings
- Strategic planning
- Marketing
- Sales leadership
- Effective time management
- Upselling strategies
- Safe handling procedures
- Server etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner
Stellar Surface Pros
01.2024 - Current
Loan Officer
Westwood Funding
02.2022 - 01.2024
Server Trainer
Texas Roadhouse
01.2020 - 09.2021
Associate of Science - Computer Science
Southern Adventist University
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