Miguel Morales
Houston
Summary
Motivational Supervisor with 5 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.Always looking for more and for the best of my job
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Auntie Anne's Pretzels
Houston
09.2020 - 05.2025
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Communication skills to lead and improve team.
- Ensure positive and productive work environment .
- Ensure guest and customer satisfaction and product quality.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
Shift Manager
Latrelles Management
Houston
05.2019 - 09.2020
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Monitored inventory levels and placed orders for supplies as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained cleanliness and organization of work area.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with health and safety regulations.
- Inspected work areas regularly for cleanliness and organization standards.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06-2021
Skills
- Customer service
- Team leadership
- Workplace organization
- Staff development
- Quality assurance
- Communication skills
- Product knowledge
- Team building
- Multitasking
- Problem-solving abilities
- Excellent communication
- Professionalism
- Health and safety compliance
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Food Manager Certification
Timeline
Supervisor
Auntie Anne's Pretzels
09.2020 - 05.2025
Shift Manager
Latrelles Management
05.2019 - 09.2020
High School Diploma -
Andy Dekaney High School