Miguel Moreno Zavala
Napa,CA
Summary
Dynamic hospitality professional enhancing guest experiences through attentive service and effective communication. Skilled in managing multiple tables and collaborating with kitchen staff to ensure timely order fulfillment, consistently improving operational efficiency in high-volume settings.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Pool Server
Stanley Resort, Auberge Collection
Napa, USA
03.2026 - 11.2026
- Delivered exceptional guest experiences through attentive service and effective communication with guests.
- Attended to customer needs promptly and provided personalized service, contributing to overall guest satisfaction.
- Managed multiple tables to ensure timely food and beverage service, resulting in a seamless dining experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation standards.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
Busser
Domaine Carneros
Napa, USA
05.2023 - 11.2026
- Executed rapid table resets and cleaning to optimize seating for incoming customers.
- Maintained cleanliness by collecting trash, addressing spills, and supporting team members during service.
- Facilitated efficient kitchen operations by transporting utensils, dishes, and glasses.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders.
- Collaborated with team members to efficiently accomplish tasks and maintain workflow.
- Monitored dining area for guest needs and responded promptly.
Host
Far Niente Winery
Rutherford, USA
08.2024 - 11.2025
- Welcomed and assisted guests at Far Niente, Bella Union, and Nickel & Nickel wineries, creating polished, personalized first impressions that enhanced guest experience.
- Scheduled and communicated client appointments while ensuring accurate guest information to support seamless service.
- Managed incoming calls, directing inquiries to appropriate offices and team members to facilitate efficient communication.
- Supported front-desk and concierge operations by organizing materials and maintaining a welcoming atmosphere for visitors.
Front of House
Gott's Roadside
Napa, USA
04.2022 - 05.2023
- Performed daily opening and closing duties as Front of House.
- Coordinated training sessions for new front of house staff.
- Maintained cleanliness and organization in all front of house areas to uphold standards.
- Responded to feedback from customers and front of house staff, making adjustments to food preparation.
- Monitored inventory levels for front of house supplies, timely placing orders to maintain stock availability.
Education
High School Diploma -
Vintage High School
Napa06-2022
Some College (No Degree) - Pre Health Science
Napa Valley College
Napa, CA08-2026
Skills
- Order management
- Wine service
- High-volume service
- Customer service
- Cash handling
- Team collaboration
- Problem solving
Certification
- Food Handlers Certificate, 02/01/25, 02/01/28
- Responsible Beverage Service Certificate, 03/01/23, 03/01/27
Languages
Spanish
Professional
Timeline
Pool Server
Stanley Resort, Auberge Collection
03.2026 - 11.2026
Host
Far Niente Winery
08.2024 - 11.2025
Busser
Domaine Carneros
05.2023 - 11.2026
Front of House
Gott's Roadside
04.2022 - 05.2023
High School Diploma -
Vintage High School
Some College (No Degree) - Pre Health Science
Napa Valley College