Miguel Nelson
Westbury,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Litigation Support Representative
Strategic Financial Solutions NY
05.2023 - Current
- Professionally managed incoming client requests via phone, ensuring that issues are resolved promptly
- Collaborated alongside other departments as client advocates to confirm resolution
- Review legal documentation and facilitate clear and concise communication between attorneys, negotiators, and clients to confirm the best outcome for client based on submitted documentation
- Keep accurate and detailed notes using Salesforce after each client call to ensure good account management and client satisfaction for future calls.
Client Service Representative
Strategic Financial Solutions NY
08.2020 - 05.2023
- Managed clients burdened with debt by providing accurate information and understanding their needs
- Taking high volume of client calls to provide great customer service and assistance in any way possible for client accounts
- Provide empathy to clients going through the process of the debt relief program.
Customer Service Associate
Duane Reade
06.2014 - 08.2020
- Served as consultation point for customers, management, and staff
- Executed protocol-based inventory procedures to ensure accurate data records of store merchandise and stock
- Performed routine maintenance duties to retain pristine conditions of facility resulting in a greater increase in clientele
- Produced digital copies and/or archives of documents, images, and media using stationed machinery according to client specifications.
Education
Bachelor of Arts - BA - English
Queens College
New York, NY05.2018
Skills
- Communication
- Customer Service
- Data Entry
- Microsoft Office
- Customer Retention
- Inventory Management
- Phone Etiquette
- Salesforce
References
Available upon request.
Timeline
Litigation Support Representative
Strategic Financial Solutions NY
05.2023 - Current
Client Service Representative
Strategic Financial Solutions NY
08.2020 - 05.2023
Customer Service Associate
Duane Reade
06.2014 - 08.2020
Bachelor of Arts - BA - English
Queens College