Miguel Ocampo
NORTH LAS VEGAS,NV
Summary
Proven track record in enhancing customer satisfaction at MGM Grand, adapt in safe food handling and excelling in guest relations. Leveraged professional attitude and allergy awareness to significantly improve dining experiences, evidenced by numerous customer recommendations. Expert in high-volume dining environments, consistently maintaining order accuracy and efficiency. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Food Server
International Smoke at MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109
12.2019 - Current
- Explain menu items and suggest appropriate options for food allergy concerns.
- Cultivate warm relationships.
- Elevate customer satisfaction through followup and enthusiastic customer service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Practice good time management to deliver customers' prepared orders quickly and accurately.
- Follow food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Food Server
Pub 1842 at MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109
11.2015 - 12.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Busser
Pub 1842 at MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109
11.2013 - 11.2015
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Food Runner
Nobhill at MGM Grand
3799 S Las Vegas Blvd, Las Vegas, NV 89109
05.2009 - 03.2013
- Garnished dishes and quickly delivered items to customers to minimize wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Delivered correct food items to tables according to order documentation.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
Associate of Applied Science - Engineering Technology
College of Southern Nevada
Las Vegas, NV05.2014
High School Diploma -
Southern Nevada Vocational Technical Center
5710 S Mountain Vista St, Las Vegas, NV 8912005.2006
Skills
- Safe Food Handling
- Guest Relations
- Dining area maintenance
- Order Taking
- POS System Operation
- Professional Attitude
- High-volume dining
- Allergy awareness
- Supply Restocking
- Order Verification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Server
International Smoke at MGM Grand
12.2019 - Current
Food Server
Pub 1842 at MGM Grand
11.2015 - 12.2019
Restaurant Busser
Pub 1842 at MGM Grand
11.2013 - 11.2015
Food Runner
Nobhill at MGM Grand
05.2009 - 03.2013
Associate of Applied Science - Engineering Technology
College of Southern Nevada
High School Diploma -
Southern Nevada Vocational Technical Center