MIGUEL OCHOA
Spring
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager
Fitness Connection
12.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sales Manager
Planet Ford
05.2013 - 12.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded monthly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Manager / General Manager
Fitness Connection
05.2005 - 05.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Forklift Operator
Conns
04.2004 - 05.2005
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Education
High School Diploma -
Mac Arthur High School
Houston, TX05-2004
Skills
- Leadership and team building
- Problem resolution
- Staff training
- Training and development
- Bilingual (English and Spanish)
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- P&L management
- Sales expertise
- Labor cost controls
- Customer retention
- Deadline oriented
- Performance improvement
- Consistently meet goals
- Data review
- Proficient in Word, Excel Worksheet, Outlook, Teams
- Operations management
Timeline
General Manager
Fitness Connection
12.2015 - Current
Sales Manager
Planet Ford
05.2013 - 12.2015
Sales Manager / General Manager
Fitness Connection
05.2005 - 05.2013
Forklift Operator
Conns
04.2004 - 05.2005
High School Diploma -
Mac Arthur High School
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